「Very nice upgraded rooms. Smoking smell in the halways was not great, but the rooms did not smell like smoke. Otherwise, breakfast was wonderful and staff very friendly. 」
「Dislike ——No shampoo in the bathroom and shower water pressure extremely low if you have take a shower you would have to stay like You half an hour in there.
Like—— front desks very nice and informative. 」
「Excellent customer service. Toilet overflowed and staff came to resolve promptly and neatly. Kudos to housekeeper Evelyn, houseman Victor and Assistant General Manager Jami.」
「This hotel is located perfectly but compared to other 3 star hotels in the local vicinity it could do with some tlc. The staff could do with a uniform so they are easier to identify but they are generally nice. 」
「This hotel is near the auto train in Lorton. Great location, clean, comfortable, good breakfast& coffee. Customer service was excellent. Felipe checked us in and gave us some good info. about the area.」
「The gentleman that checked us in was amazing! He has kids and was so helpful and understanding! Showed had great water pressure. Hotel is old but they are updating. Breakfast was a 10 compared to Hilton down the street. Would def stay again!」
"I handed in my laundry, but even after three days, it hadn’t come back. Despite repeatedly asking the front desk to look into the matter, they were unable to locate it. It was only at check-out that we discovered it had been delivered to a different hotel. In the end, the laundry was safely returned to me, but I wish appropriate action had been taken sooner."
