6/10 Okay
Lucia
Apr 5, 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Whilst the hotel looks nice (being an old monastery) the service and rooms were disappointing. Many staff members are rude, the pillows are very uncomfortable, and the walls are thin so I could hear the guest in the room next door snoring loudly and making other unpleasant noises all night. I selected this hotel due to the VIP benefits but had a very poor experience. Regarding the staff, on my first night, I had to spend an hour arguing with the rude receptionist regarding my VIP benefits despite availablility. The next day I was able to change rooms but it was very obvious that she was not happy about that. House cleaning started making a lot of noise early in the morning outside my room. When I asked if she could keep the noise down, she was also very rude. Limited options for dining and waitress in the restaurant was also rude, telling me off for sitting down at a table when the place was empty and there was no one at the entrance. I think some members of staff should attend "Customer Service training".
Lucia
Stayed 3 nights in Mar 2024
