Find Hotel with a Concierge in Seefeld Plateau

"We stayed to celebrate a 50th birthday and were truly disappointed with the staff. The hotel was beautiful but the experience was ruined by the rudeness, aggression, condescension and lack of care by most staff we encountered excluding David the GM, who was lovely & apologetic (he came out of his office after his staff raised their voice at me). We received the pre-arrival email asking us for any preferences we had, but it was completely disregarded. It took us 3 frustrating attempts to get the 1 simple thing we requested - which could have been done before or upon arrival. I travel a lot & don’t write a negative reviews, but I’ve never been spoken to so rudely by hotel staff, let alone a 5 star hotel. We were dismissed without explanation multiple times and then expected to literally pay cash for the staff’s mistakes. Not good when guests are nicer to the staff than they were in return. Five different staff told us the hotel was booked out, passing their stress onto their guests, even though all of our interactions were at quiet off peak times. Such a surprisingly negative experience at a hotel that should have been an easy positive. "

"Great hotel with excellent staff and food. Easy parking and great location in the middle of town and close to the ski slopes. Highly recommend!"

"Brilliant hotel, amenities and staff "

"spa was very good, location was perfect for skiing"

"Great spacious quiet room. Lots of hanging space and coat hangers! Great storage area for outdoor stuff especially when winter walking/skiing. Spa area large with indoor pool, steam room infra red room and jacuzzi as well as heated outdoor pool. Outside in the pool with snow falling - amazing! Also spa treatments available. Excellent food, expertly cooked, presented and served. Ample choice and varied menus. "

"Nice staff, premium room was nice and had a nice view, but the room was not spotless clean (some spiderweb found). The room had no offered water (had to drink tap water that was anyway good). Spa was not as good as expected. Steam bad was not having good steam and the sauna was small and not as strong as expected."

"The check in was easy even without a reception. The room was spacious with a great little kitchen and bath. The area around was great for walking, and views is the mountains. "