"Very clean room and where clean lobby. All the staff were very delightful and always were welcoming. Location of the hotel was very convenient and we had a great stay!"
"I booked a room with a king-size bed, but when I arrived at the hotel, they didn't have one available. Instead, they gave me a room with two queen beds. When I lay down, I noticed there was blood on the sheets; I called the front desk to report it. I believe a manager came up to the room and said they would come to change the bedding, but they never did. It is a really lovely hotel—it's just a shame that I found something like that on one of the beds."
"Please be aware that leaving your bags at the cloak costs you $5 per bag & no cash!!! This is a historical establishment & there are so many old charms all over the hotel. If you are into history, check out Lower Lobby before the gym. They have so many pictures from the past. It was fun. Some rooms are getting renovated & I “upgraded” to a newly renovated room. I didn’t request, but I got “city view” room & I could see Staples from the window. Also it was very noisy. I used earplugs every night. Great location right next to Penn station. "