Santa Sofia Vacations from ￥221,868

The hotel has not updated their photos for about 20 years so it wasn’t anything like what was posted on Expedia. The carpets were filthy and smelled like cigarettes when we walked into the lobby and mold. Our room had a window unit air conditioner, which was not on when we arrived so it was 40°C in the room when we got there, we turned it on and within a couple of minutes the power blue, the air conditioner and the lights they had to reset the fuse box. Then they offered us another room when we went down to complain about how dirty it was, and how it was not what we had originally booked, offered us another room, which was in the exact same condition only bigger. The doors are old and Ricky probably from the 1800s or 1700s didn’t close properly and anyone could just try to pry the door open and get in so did not feel safe. We left right away and ended up booking another hotel for the night.

Friendly check-in, attentive staff, nice up-to-date rooms

Not very good location and room are not in good hygiene standards. Bathroom is big but no fan and poor condition.

Beautiful setting. Upgraded to a lovely old cottage - large room, direct access to garden, elegant decor, big bathroom , first rate a/c. Excellent poolside restaurant, quality breakfast in sunken grotto. Secure underground onsite parking. Only minus was lack of lighting in room - only 2 bedside lights - other main light switched off after a few seconds, no way to keep it on.