First of all we were provided with the wrong security code to get in. As it was after hours we had to call for help. There was no one to answer the call and we had to leave a voice mail message which would be answered as soon as possible. The call came back about 10 minutes later and we were provided the correct code to gain access. Strike one.
Secondly, the internet/wifi was way below standards and we were unable to use it to take care of business. We had to go and find public wifi for this purpose. This was more than a bit inconvenient. In the evening we were unable to watch TV without spending about half the time buffering. After rebooting the router and modem multiple times to no avail and calling Xfinity to determine that there was no area outage, we called Sanibel/Captiva Resorts and asked for help. They sent someone out to the property (twice) but he was unable to do anything to fix the problem. Lack of reliable wifi is a deal breaker for many and I was surprised by the lackadaisical response from the resort management team. Strike two.
Lastly, despite its closeness to the beach which is a significant plus we were awakened early each day (except Sunday) by landscapers who roamed about with noisy gas blowers throughout the early morning hours just aimlessly pushing dead leaves about this and adjacent properties. Additionally, Unit 3C is the closest unit of this property to the garbage and recycling bins which are located in the parking lot. The garbage is picked up in the early morning as is the recycling but on different days. Don't plan on sleeping-in here. Strike 3
There was no hot water to the kitchen sink. This was promptly rectified by the management company after we called. Thank you.
Our check-in instructions told us not to set the AC below a certain temperature. However the AC has been programmed to maintain significantly lower temps. We would raise it up as requested but it would automatically revert to the programmed schedule which was consistently below the value instructed. Also, the AC drain has a constant, loud gurgling noise coming from the hall closet. You can get used to it, but its initially distracting.
