4/10 (不満)
Justin
カップルで旅行
2025 年 7 月 27 日
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
We wanted to love this hotel. We live in area and made a weekend out of it for my wifes birthday. The cost was more than we wanted to pay at nearly $800 a night!
Check In, despite asking for early check in our room was not ready. Understandable and I anticipated that. What was kind of disturbing was bag check, very chaotic and disorganized. When our room was ready we were told by bag check they couldnt find our bag, they asked me to go in there and locate, when i did they said"you can just take it up yourself if you want". Not the service inwould expect at a $800 a night hotel
We splurged on chairs for $100 with setvice fees. The view was good, nothing disappointing here. Its a beautiful.
The biggest complaint has to be the food and the service. Food was notnworth the money or the waits. Staff seems very disinterested in their jobs, no real urgency to take care of guests.
Quinns was proably the most disappointting for food quality. Tiki bar took minutes to get 1 drink, one of the bartenders went to kitchen in middle.of the rush and didnt come back for 30 minutes. Lots of complaining guests. Overall the staff we dealt wil underwhelming, unhappy and not overly interested in helping.
Overall a 2 out of 10. We would not come back for the prices. They need to do some serious hospitality training and not just focus on nickel and diming their guests.
We stay at alot of hotels and this may be the most disappointing experience i can remember. We had high hopes.
Justin
2025 年 7 月に 1 泊滞在
