San Vigilio Castle

Very good service, the breakfast is excellent.

Rating: ⭐☆☆☆☆ (1/5) Room Type: Comfort Room ​Our stay at this hotel was unfortunately far from pleasant. Despite booking a "Comfort Room"—which is supposed to be larger and more expensive—we experienced severe issues with both comfort and basic peace and quiet. ​Here is a breakdown of our experience: ​Uncontrolled Climate & Outdated Facilities: The air conditioning system is old and cannot be controlled from within the room. When we requested relief from the temperature, we were handed a dusty, dirty electric fan, which is completely unacceptable for a higher-tier room. ​Unbearable Noise Levels: Noise insulation here is virtually non-existent. You can clearly hear everything happening in the adjacent rooms as well as footsteps and movement from directly above. ​Disturbing Location & Staff Disrespect: Our room was located directly opposite a staff room. Throughout the day and late into the night, staff kept slamming the door shut without any care or consideration for guests trying to rest. ​We paid extra for a "Comfort" room expecting a better experience, but the constant noise and lack of basic amenities made it impossible to sleep or relax. We would not recommend staying here.