ベルガモの五つ星ホテル

「普通に古いホテル。唯一は7階の部屋からの旧市街と城壁の景色、夜景は素晴らしい。」

「Front desk, bar, and dinner staff were professional, friendly, helpful, and very service-oriented. Only exception was breakfast...a bit of a hectic and crowded food and coffee self-service arrangement with - no obvious line or natural flow so it easily devolves into a mishmash of people going down the tables in different directions, etc. Not a huge deal, but friendly and helpful staff could've eased the human traffic jams and created a pleasant vibe. Instead, their demeanor was sullen - sort...

「環境並びに、街が素敵で旧市街までも徒歩圏内なのが良かったです」

「When I checked in, there was an error on the bill and the staff's English was poor. The door handle was broken so I couldn't get into my room. When I moved to another room, the toilet was dirty. The phone was broken and the security box didn't work. This was the worst Mercure hotel I've ever stayed at.」

「ベッドルーム、バスルームともに明るくて清潔な部屋でした。スタッフの対応も良く、親切にしていただけました。」