Find Resorts & Hotels with Spas in San José

"This was not up to the standard of a Wyndham in general and certainly not what was advertised. There were no hot tubs. None of the restaurants were functional, and the place was extremely understaffed. The staff for room service was extremely overworked doing other hotel maintenance and therefore there was really no room service available. I ended up having to download and order from a delivery app. I also ordered a to go breakfast because of Ramadan and initially I was told they couldn’t accommodate, despite the fact that breakfast was included in my reservation. I was only provided miscellaneous nuts, one apple, and one bottle of water. There was also no ability for me to make tea or have a hot bath because my bath would not stay full. The tub was also pretty disgusting. There were bits of paint chips and black anti-slip tape littering it. My goal was to stay at a relaxing 3 star hotel before my 12 hour journey home, and I wasn’t even able to take a hot bath enjoy a mug of hot tea or have a proper breakfast. Not to mention the fact that one of the staff was extremely unprofessional and put their hands on me twice after invading my personal space . When I made complaints about all of these things, the on-site “human resources“ staff was beyond unhelpful. The entirety of the experience was beyond disappointing. "

"Nuestra estancia fue muy buena, solo el transporte del aeropuerto no fue el planeado, el hotel aunque cuenta con transporte no va por los pasajeros si no te comunicas 72 horas antes de la llegada para que ellos se programen, en su defecto ellos te envían un transporte privado pero tú lo tienes que pagar. Al llegar al hotel tuvimos algunas dificultades con el desayuno que aparentemente según la agencia que contratamos no lo habíamos incluido. La persona que nos recibió se llama Alonso Olivares, nos hizo las acomodaciones necesarias y nos instaló y durante nuestra estancia siempre estuvo al pendiente que estuviéramos bien y disfrutáramos del viaje. También Tania nos ayudó para que nos dieran un descuento en el desayuno y pues eso tomamos. No quisimos seguir teniendo más problemas porque no fue lo que planeamos, mejor decidimos gozar nuestra estancia en San José Costa Rica y disfrutar de sus alrededores. Asegúrense de verificar y confirmar directamente con el hotel antes de llegar para evitar contratiempos. Lección aprendida!! "

"Excellent as always. Make sure you ask for a room with workspace if you need it - some of the smaller rooms don’t have desks."

"Gunn place nice staff. No complaints "

"Staff were excellent, unfortunately except for the coffee shop, we found the restaurant food very mundane and overpriced. Steak House and sushi restaurant offerings require some TLC"

"The staff were so friendly and professional. We looked forward to the amazing breakfast every morning. By far the best hotel breakfast I've ever had. The pool area is beautiful and comfortable. We got around via Uber which was a bit of a problem because this hotel used to be called Best Western but got split into two hotels and a number of the drivers were confused by that."

"Good"