Front desk help was very nice and on top of this, as was all the staff. This is a free pet, no hidden costs, hotel; a little worse for wear, but clean, very close to Old Town on Pacific Highway, adequate pool, laundry, ice, shared microwave and snack machines in the laundry room. VERY cramped parking lot, but FREE! If you are trying to find an affordable hotel in a good location that will take any size dog - This is it.