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MUR Hotel Neptuno Gran Canaria - Adults Only

4.0 star property
Adults-only hotel with 2 restaurants and 24-hour fitness center

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for MUR Hotel Neptuno Gran Canaria - Adults Only

Outdoor pool
Minibar, in-room safe, desk, soundproofing
2 restaurants, lunch served, international cuisine
Combined shower/tub, hair dryer, bidet, towels
Fitness facility
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Free WiFiFree WiFiFree WiFi
  • All inclusive
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
The price is ￥26,939
Price available on 2024/5/15

Explore the area

Map
35100, Gran Canaria, San Bartolome de Tirajana, Avenida Alfeceres Provisionales, 29, Playa del Ingles
  • Popular LocationYumbo Shopping Center2 min walk
  • Popular LocationEnglish Beach15 min walk
  • Popular LocationMaspalomas Dunes3 min drive
  • AirportLas Palmas (LPA-Gran Canaria)35 min drive
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Room options

View all photos for Double Room Single Use, Balcony

Minibar, in-room safe, desk, soundproofing

Double Room Single Use, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
  • 23 sq m
  • Resort view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room, Balcony

Standard Double or Twin Room, Balcony | Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Shower/tub combination
  • 23 sq m
  • Resort view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Playa del Ingles

Located in San Bartolome de Tirajana, MUR Hotel Neptuno Gran Canaria - Adults Only is near the beach. Puerto Rico Marina and Mogan Port are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Maspalomas Dunes and San Agustin Beach. Lago Taurito Water Park and Maspalomas Botanical Garden are also worth visiting. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Visit our Playa del Ingles travel guideOpens in a new window

What's nearby

  • Yumbo Shopping Center - 2 min walk
  • CITA Shopping Center - 14 min walk
  • English Beach - 15 min walk
  • Maspalomas Dunes - 3 min drive
  • Maspalomas Lighthouse - 8 min drive

Getting around

  • Gran Canaria Airport (LPA) - 27 min drive

Restaurants

  • Mykonos - 3 min walk
  • Macho Macho bei André - 4 min walk
  • Mardi Gras Bar - 3 min walk
  • Ritz - 3 min walk
  • Maná 264 - 4 min walk

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

Upscale eco-certified hotel
Close to Yumbo Shopping Center, MUR Hotel Neptuno Gran Canaria - Adults Only provides a poolside bar, a terrace, and shopping on site. For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, aromatherapy, or a facial. Be sure to enjoy international cuisine and more at the two on-site restaurants. In addition to a garden and an arcade/game room, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), an electric car charging station, and free newspapers
  • 1 meeting room, a gift shop, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 171 rooms include comforts such as laptop-compatible safes and air conditioning, as well as thoughtful touches like free WiFi and separate sitting areas. Guests reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • Balconies, separate sitting areas, and electric kettles

All inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Sirena
  • Restaurante
  • Sotavento

Things to do

  • 24-hour gym
  • Arcade/game room
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • In-room safe fee: EUR 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10 AM to 6 PM
Children 18 years old and younger are not permitted at this adults-only property

Property is also known as

Mur Neptuno Gran Canaria
Hotel Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Gran Canaria
Neptuno Gran Canaria San Bartolome de Tirajana
Neptuno Hotel Gran Canaria
Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana
Hotel Neptuno Gran Canaria Adults
Neptuno Gran Canaria Adults San Bartolome de Tirajana
Neptuno Gran Canaria Adults
MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

Frequently asked questions

Does MUR Hotel Neptuno Gran Canaria - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–6 PM.

How much does it cost to stay at MUR Hotel Neptuno Gran Canaria - Adults Only?

As of May 14, 2024, prices found for a 1-night stay for 2 adults at MUR Hotel Neptuno Gran Canaria - Adults Only on May 15, 2024 start from ￥26,939, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MUR Hotel Neptuno Gran Canaria - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at MUR Hotel Neptuno Gran Canaria - Adults Only?

Self parking is free at this property.

What time is check-in at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at MUR Hotel Neptuno Gran Canaria - Adults Only?

Check-out is at noon.

Does MUR Hotel Neptuno Gran Canaria - Adults Only provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at MUR Hotel Neptuno Gran Canaria - Adults Only?

Some rate plans available at this hotel are all-inclusive.

Where is MUR Hotel Neptuno Gran Canaria - Adults Only located?

Situated near the beach, this eco-certified hotel is 0.1 mi (0.2 km) from Yumbo Shopping Center and 1.3 mi (2.1 km) from Maspalomas Dunes. Kasbah Shopping Center and El Salvador Ecumenical Temple are also within 15 minutes.

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 195 out of 459 reviews" "
Rating 8 - Good. 197 out of 459 reviews" "
Rating 6 - Okay. 43 out of 459 reviews" "
Rating 4 - Poor. 15 out of 459 reviews" "
Rating 2 - Terrible. 9 out of 459 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife
Stayed 7 nights in Oct 2023

4/10 Poor

Johannes Baptist Adrianus Van

Liked: Cleanliness
It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.
Stayed 7 nights in Sep 2023

4/10 Poor

Pawel

Liked: Cleanliness
Disliked: Staff & service
Not best place for holidays.
They have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above. Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you. Topic reported to reception so they know well who is writing review.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.
Stayed 4 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great selection of food top quality. Sraff very polite and helpful,top class accommodation. Dislikes absolutely nothing
Stayed 7 nights in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2023

10/10 Excellent

Will

Stayed 1 night in May 2023

8/10 Good

GERARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it
Stayed 7 nights in Apr 2023

6/10 Okay

Antonio, Saint Denis

Traveled with group
Disliked: Amenities
Hotel is nice but can sleep whit noise from yumbo juste in front , staff nice , the food is not good from the buffet
Stayed 15 nights in Mar 2023

10/10 Excellent

JONATHAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly staff , kept very clean , and good breakfast/ dinning times
Stayed 7 nights in Mar 2023