We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year.
Pene
2026 年 1 月に 4 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2024 年 6 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location and excellent staff.
宿泊されたお客様
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Vasil
家族旅行
2022 年 3 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Vasil
2022 年 2 月に 6 泊滞在
4/10 (不満)
Elizabeth
家族 旅行
2022 年 2 月 21 日
良かった点 : 客室の快適度
気になった点 : 施設のコンディションと設備
The hotel is dated throughout. The staff were
Elizabeth
2022 年 2 月に 4 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2021 年 7 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
宿泊されたお客様
2021 年 6 月に 1 泊滞在
4/10 (不満)
宿泊されたお客様
カップルで旅行
2021 年 3 月 15 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Bell’albergo, posizione ottima, ma il personale andrebbe riformato o cambiato - niente inglese, scortesia. Al ristorante punto DOLENTE. Cibo senza indicazioni di ingredienti - io intollerante al lattosio e vegetariana non capivo che cosa fossero i piatti, alla domanda cosa fosse - mi ricevevo un “Non lo so”. Al ristorante ci hanno trattato diverse volte come persone non grate o come se volessimo scappare. Niente saluto al ricevimento, neanche ricambiato. 5 stelle indicato è solo per bellezza
宿泊されたお客様
2021 年 3 月に 4 泊滞在
10/10 (非常に良い)
宿泊されたお客様
カップルで旅行
2021 年 3 月 7 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was great. I definitely recommend this hotel.
宿泊されたお客様
2021 年 3 月に 2 泊滞在
10/10 (非常に良い)
Stanimir
2021 年 3 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディシ ョンと設備、客室の快適度
Classy holiday in a real palace.
We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stanimir
2021 年 2 月に 3 泊滞在
8/10 (良い)
Mihai
2021 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mihai
2021 年 2 月に 6 泊滞在
10/10 (非常に良い)
Ivan
グループ旅行
2021 年 2 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel! Great location and such a good stuff! Definitely will come back!
Ivan
2021 年 2 月に 1 泊滞在
10/10 (非常に良い)
Ivan
2021 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Ivan
2021 年 2 月に 2 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2021 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと 設備
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
宿泊されたお客様
2021 年 2 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
2021 年 1 月 3 日
宿泊されたお客様
2020 年 12 月に 2 泊滞在
10/10 (非常に良い)
Petko、Sofia
カップルで旅行
2020 年 10 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Petko
2020 年 10 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2020 年 10 月 18 日
良かった点 : 清潔度、スタッフとサービス
宿泊されたお客様
2020 年 10 月に 1 泊滞在
8/10 (良い)
ron
2020 年 9 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ron
2020 年 9 月に 1 泊滞在
10/10 (非常に良い)
Carl
家族旅行
2020 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brilliant stay at the winter palace
We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Carl
2020 年 3 月に 3 泊滞在
8/10 (良い)
John
グループ旅行
2020 年 3 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room not as advertised
The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
John
2020 年 3 月に 4 泊滞在
2/10 (非常に不満)
Tenna Ann
2019 年 9 月 24 日
気になった点 : スタッフとサービス、客室の快適度
Not a 5 star hotel
Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Tenna Ann
2019 年 9 月に 5 泊滞在
8/10 (良い)
Dan Cristian
家族旅行
2019 年 9 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Dan Cristian
2019 年 9 月に 1 泊滞在
10/10 (非常に良い)
daniele
2019 年 9 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Séjour à borovetz
Hôtel à taille humaine par rapport aux mastodontes russes et très agréable. Petit déjeuner copieux mais pas de repas. Une vraie piscine ( 20m) d'autant plus agréable que j'étais seule à en profiter. Chambre cossue mais lit un peu mou. Belles balades à pied dans le coin
daniele
2019 年 9 月に 5 泊滞在
4/10 (不満)
William
2018 年 7 月 29 日
気になった点 : 清潔度、スタ ッフとサービス、施設のコンディションと設備
1-2 star hotel. Lots of others in the area
Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
William
2018 年 7 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
2018 年 7 月 14 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、客室の快適度
Don't stay here if you expect 5-star hotel/service
This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault.
Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.