「I had booked a twin room with garden view. On arrival I was told there was no lift in the property and since the room I had prebooked through Expedia for £412 was on the top floor I was moved to a cheaper, twin room at ground level because of my limited mobility. On your website, there was no mention of what floor the room was on, nor that there was no lift. I had to pay the full amount having booked through you. The hotel could not/would not reduce the charge.
Staff extremely helpful and...
「I had booked a twin room with garden view. On arrival I was told there was no lift in the property and since the room I had prebooked through Expedia for £412 was on the top floor I was moved to a cheaper, twin room at ground level because of my limited mobility. On your website, there was no mention of what floor the room was on, nor that there was no lift. I had to pay the full amount having booked through you. The hotel could not/would not reduce the charge.
Staff extremely helpful and...
「⭐⭐⭐⭐⭐ A Wonderful and Memorable Stay
We had such a lovely stay at the Radcliffe Guest House in Ross-on-Wye and genuinely could not have asked for a warmer welcome.
From the moment we arrived, Geoff and Kim were incredibly friendly, welcoming and thoughtful. Geoff kindly helped us carry our luggage to our room when we checked in, which was such a lovely personal touch. He then spent time chatting with us and sharing lots of useful local knowledge, recommending places to visit, things to see and...
「⭐⭐⭐⭐⭐ A Wonderful and Memorable Stay
We had such a lovely stay at the Radcliffe Guest House in Ross-on-Wye and genuinely could not have asked for a warmer welcome.
From the moment we arrived, Geoff and Kim were incredibly friendly, welcoming and thoughtful. Geoff kindly helped us carry our luggage to our room when we checked in, which was such a lovely personal touch. He then spent time chatting with us and sharing lots of useful local knowledge, recommending places to visit, things to see and...
「Excellent scenic location next to the river. Amazing breakfast choices. Evening meals were always very good and sometimes exceptional. We would definitely recommend this hotel and would hope to return.」
「Excellent scenic location next to the river. Amazing breakfast choices. Evening meals were always very good and sometimes exceptional. We would definitely recommend this hotel and would hope to return.」
「Beautiful setting right on the river with a very friendly staff team and clean and well appointed rooms.
It’s not luxurious but everything is thought through and it’s clean.
Mattress on the bed was a bit worn - I could feel the springs a bit, so that could do with a replacement but it was a generally really comfortable and relaxed stay.
Food was very good - very nice cooked breakfast and I had one evening meal which was very generous.
As a solo traveller I felt very comfortable and the staff...
「Beautiful setting right on the river with a very friendly staff team and clean and well appointed rooms.
It’s not luxurious but everything is thought through and it’s clean.
Mattress on the bed was a bit worn - I could feel the springs a bit, so that could do with a replacement but it was a generally really comfortable and relaxed stay.
Food was very good - very nice cooked breakfast and I had one evening meal which was very generous.
As a solo traveller I felt very comfortable and the staff...
「Great house with a secure garden for dogs. Amazing to have 2 parking spaces available. Comfy bed and well facilitated kitchen. Be mindful that dogs are not allowed upstairs. However, water, poo bags, blankets, and cooling mat were provided which were lovely touches. Also the location is in Cinderford not Goodrich as placed on hotels.com (busier area).」