Dreadful!!! We have had marvelous experiences at other B&B's throughout the United Kingdom but our experience at The Moats B&B was absolutely awful and bizarre at the same time. We had travelled to Ledbury for a wedding celebration and pre-paid for a 4 night stay at the property. This property only allows you to check in between 6-8 PM, and on our first night we had a rehearsal dinner to attend and so were not able to check in. A sign at the property said that it was "closed" from 10 AM to 6 PM so we went the next morning at around 9 AM to try to check in or at least drop our bags off and get a key so we could access our room. The owner refused to even open the door for us, but told us from a second story window that we could only check in at the specified 6-8 PM time slot and that we could not drop off bags or even enter the property. She strongly encouraged us to look for alternative accomodations while also affirming that she would not offer us any refund for our booking. Hotels.com also was unable to offer us a refund, which is obviously disappointing. We have never encountered someone that was so inconsiderate, unwelcoming, inflexible, uncooperative, and openly hostile towards their customers. Why she is in the hospitality business is beyond me, but if you are looking for a place to stay I would steer clear of The Moats B&B. If you do choose to stay at this property please do not pre-pay, as there will be no possibility of a refund!!!
宿泊されたお客様
2022 年 9 月に 4 泊滞在
10/10 (非常に良い)
Hollie
2022 年 6 月 26 日
Hollie
2022 年 6 月に 2 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2022 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent host and very comfortable stay, highly recommend
宿泊されたお客様
2022 年 5 月に 2 泊滞在
8/10 (良い)
Andrew、Coalville
出張
2021 年 10 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely location, lovely landlady. Friendly and welcoming. Big bed, nice shower. Off the beaten track, but close to beautiful places to visit for the day - Ledbury is a delight.
Andrew
2021 年 10 月に 3 泊滞在
10/10 (非常に良い)
Suzetta
2021 年 9 月 6 日
良かった点 : 清潔度、スタッフとサービス
Quintessential English cottage
Suzetta
2021 年 9 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行
2021 年 8 月 16 日
良かった点 : 清潔度、スタッフとサービス
We liked the quiet old world feel of the prpoerty and the owner was very friendly and helpful. What was not so good was the twin room was minute and cramped. Details about this side of the the prpoerty are not clear on the website. Overall we understood the limitations of the cottage and didn't let that spoil our stay.
宿泊されたお客様
2021 年 8 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
2021 年 7 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The basic single room is a death trap waiting to happen and as such has been reported to the Local authority and the Fire Authority. Although the description says no window you are not made aware that you need to crawl through a 2ft hatch to get in . I have video evidence if you would like to contact me. As such should a fire happen you would not escape. Don't put your life at risk. I then asked if I had everything paid when i left and was told yes to then be harrassed days after saying I had not paid and she made a mistake, when i then wanted to check with my credit card company she threatened with CCJS. This is not the behaviour of a reasonable person. Stay safe avoid the Moats
宿泊されたお客様
2021 年 7 月に 2 泊滞在
10/10 (非常に良い)
Martin
2021 年 7 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing home from home
I just have to say Fiona and her partner made our welcome most enjoyable. Very hospitable breakfast was lovely. Real warm and homely. So clean I would 1000% stay again ❤️❤️
Martin
2021 年 7 月に 1 泊滞在
10/10 (非常に良い)
Christopher
出張
2021 年 1 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
very helpful and pleasant owners, opened up for us even tho it was a late booking in lockdown.