Find all hotels by Independent in River Heritage, AL

"Staff was amazing, extremely friendly and property was clean. They have a kickback every night where they put out a small spread, changes nightly, where smoked pulled pork, nachos, baked potatoes etc.. were that nights items, along with a card for 3 drinks from the kickback bar for each night of stay. Then there is the breakfast in the morning, excellent spread. Between those 2 things that covers supper and breakfast. This hotel chain has always been amazing for us!"

"We stayed in a suite!! The room was far from clean with dirt on the flooring. The sofa was ripped and the back pillow coming off, and the sofa bed was disgusting. The light when you entered the room flashed like a strobe light (not good when you have a family member with epilepsy). There was mold growing under the bathroom vanity and sharp broken tiles surrounding the floor. The toilet ran all night. And the kicker of the trip, NO hot water the entire stay. And now I can’t get any type of at least partial refund from Expedia or the hotel. "

"Pleasant stay. I will definitely book here again. "

"The bar was ok"

"We arrived late and there was a person working the front desk. Had to call a number & wake someone up to check in. The property itself looks NOTHING like the photos used. A huge misrepresentation! We arrived at 3:30AM and there were at least 10 different people loitering in the parking lot, we witnessed what had to have been an illegal transaction taking place. This property felt so unsafe that we left and slept in the parking lot of a truck stop instead. BUYER BEWARE! We tried unsuccessfully to get a refund. Please, please do yourself a favor and find somewhere else to stay. "

"Buyer beware: this is a converted Best Western Hotel (old made new with paint type place) Our problems began at check in and did not end. There were a series of problems and inappropriate jokes, like my daughter and I were allowed into the room but we were to leave our 5 year old in parking lot for the night. At 4:30 am, a staff member entered our room. We called police. The police, staff member, maintenance person and cleaning troop came to enter the room 4 more times after that. Our keys were blocked from further entering the room. Problems did not end until I called it a day and checked out 1 day prematurely. I had tickets to shows and parks...all were lost. Not to mention, we wasted 6 hours of driving on the road to get there. Terrible, terrible place. Stay away from this hotel."

"Checked in at 1am got to the room the key would not work. After 3 trips downstairs I finally gave up and went down in the morning.7:30am we are all asleep house keeping just walks into our room then walks back out waking us all up. Next night 11:30pm we are in bed. Knock on the door it's the front desk mind you we are all in bed. Asking if toilet is backed up or anything because the room under us had a leak. Everything was working and 3 of us had showered hours before. If you want rest this isn't the hotel. Will not be back that's for sure "

"Excellent room and breakfast was a good one, eggs, sausage, bread, gravy..."

"I’ve stayed here a few times and it’s a solid choice. Breakfast could use some healthy items like fruit and yogurt but other than that, beds are comfy and it’s pretty quiet. "