4/10 Poor
Catrina
Business traveler
Apr 10, 2024
When I arrived I was greeted with an overwhelming cigarette smell from both outside the lobby as well as within. When I verified that this was a “smoke free” property, as they advertise, the receptionist rudely informed me it was and that they charge people who smoke on the property.
I was given key cards to my room and was trash talked by the receptionist to another employee as I left the lobby.
The room was extremely clean and had no cigarette smell. I unpacked and hung my clothes but slipped walking into the bathroom. Thinking my shoes must be too slippery I took them off. My socks were instantly soaked! I grabbed a towel and tossed it on carpet and it too soaked through!
I returned to lobby and same receptionist called maintenance and told me the carpets had just been cleaned. She moved me to the “only other available” room in a different building and it was bad.
The room smelled and I clicked on the thermostat to get airflow. I checked the bed and it was clean. After traveling all day I was exhausted, hung up my clothes and ordered a pizza while turning on the tv. The tv remote was filthy! Like someone had used it while eating and had left old crusted food between the buttons!
I don’t spend much time in the rooms when traveling so decided it wasn’t worth going to the lobby to address. Especially after my other encounters with the receptionist.
Afternoon of day two I notice the 1 kitchen chair has food crusted on the seat.
Last day I find trash in closet.
Catrina
Stayed 2 nights in Apr 2024