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"Not a great start when, immediately after arrival, a tap comes loose and starts pouring hot water over the bathroom floor. Now, things like things happen, we are all used to minor crises happening at home and it is what you do about it that matters. In the case of Graythwaite, what they did was very little! Despite repeated calls to the help lines, we never got a response (answer phone only on both lines and no response to text messages). The original fault was given a temporary fix with the...