プンタ カナのプールのあるホテル

「Loved the room how spacious our bedroom suite was but floors including the shower floor was dusty as soon as we get there. Housekeepers cleaned the floors only on day 4, even tho they came into the room everyday. We had elite package for our stay and staff never mentioned the extra amenities and we had to keep asking for it. Overall this was our first all inclusive resort in the Caribbean and didn’t really care for it, won’t be doing again.」

「The staff was absolutely amazing, from the people at the front desk to the people who made drinks to the people who helped you with activities. Amazing people everywhere」

「This was not a good experience. Upon arrival and after travelling many hours to reach our destination, our room was not in accordance with expectations. After much consultation with staff, a request was offered for a upgrade to preferred status and an expected high level of service and quality room for which I was charged an additional $800. The money would have been well worth spent if not for other issues including poor service delivery at one of the upscale restaurants and general apathy when...

「Family friendly」

「The rooms smell like humidity. The food was bad at the “seafood” restaurant. The buffet did not offer a variety of foods, only one kind of steak, chicken and pork. No shrimp or fish options. Everyday was the same food. For a tropical country there were no tropical fruits. No guava, mango or even avocado. Italian restaurant was okay.」

「This was honestly the worst hotel experience I’ve ever had. I chose this hotel because the pool and garden area looked beautiful in the photos, but unfortunately it was the worst hotel experience I’ve ever had. When we checked in and entered the room, every faucet had been left running and water was overflowing from the bathroom onto the floor. We informed the front desk and were told someone would come clean it, but when we went to ask again, we were simply handed a mop. We tried to clean it...