2/10 (非常に不満)
Cody
家族旅行, 小さなお子様連れの家族旅行
2024 年 7 月 19 日
気になった点 : 設備とサービス、施設のコンディションと設備
Our family vacation of forever memories almost ruined until we left this unsafe property, Apt 3202 at Sotogrande. The host, was very unresponsive through different platforms. The sliding glass door to enter the apartment from the backside did not lock, and was reported to the host right away. She finally responded that it had been like that for a long time. This was unsafe and unacceptable. She told me through email to find someone on the property of a certain name and get him to look at it. I could never find him. The jacuzzi did not work, and host said she would send someone the next day in which no one showed the whole day. She was informed again, and she replied again with sending someone the following day. The apartment was not beachfront as described, but ocean view. The toilets barely flushed. There was dangerous construction all around, with the ceiling in front of our apartment door falling and shattering pieces coming under the door. There were metal beams left hanging at head level. The pool near the beach was only 3/4 available, as it was under construction too. Much of the Sotogrande property this apartment is located in was under construction. The ceiling at the doorway in the master bedroom inside the apt had a leak and was caving in. Some of these could have been fixed promptly, but the host did not care. We ended up having to leave to another place to stay away from this property due to unsafe conditions, misleading descriptions, and an unresponsive host.
Cody
2024 年 7 月に 7 泊滞在