Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools, and a children's pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on Dec 1, 2025 start from ￥34,520, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Puerto Vallarta All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Puerto Vallarta All Inclusive?

Valet parking is available for MXN 55 per night.

Are there all-inclusive benefits at Krystal Grand Puerto Vallarta All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Grand Puerto Vallarta All Inclusive located?

Nestled on the beach, this Puerto Vallarta hotel is within 1 mi (2 km) of Go Karts and Cathedral of Our Lady of Guadalupe. Campo de Golf Ixtapa and Paradise Adventure Park / Canopy Indio are also within 2 mi (3 km).

Krystal Grand Puerto Vallarta All Inclusive Reviews, Deals & Photos 2025

10/10 Excellent

Mirza Mohammad

Oct 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.

Stayed 4 nights in Oct 2025

6/10 Okay

Bernard J

Jul 5, 2025

Disliked: Amenities

Ok hotel

Stayed 7 nights in Jun 2025

10/10 Excellent

Mitra

Apr 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Still excellent best location

Stayed 7 nights in Apr 2025

8/10 Good

Deronshau

Oct 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.

Stayed 4 nights in Oct 2025

8/10 Good

Leonard

Jan 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was great great service from bartenders.

Stayed 7 nights in Jan 2025

10/10 Excellent

Ievgen

Mar 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.

Stayed 7 nights in Feb 2025

10/10 Excellent

humberto

Sep 25, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I really like it there

Stayed 3 nights in Jun 2024

8/10 Good

ruby

Oct 15, 2024

Liked: Cleanliness, staff & service, amenities

I loved the hacienda for adults only

Stayed 4 nights in Oct 2024

10/10 Excellent

Nieves

Feb 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 3 nights in Jan 2025

8/10 Good

Heriberto

May 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.

Stayed 3 nights in May 2025

2/10 Terrible

Lourdes

Aug 7, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The hotel is old. Not look the same as the online pictures, my room wasn’t ready. At 4:30 They changed the room because the room what I reserved wasn’t ready . I didn’t liked that room and I asked them to get ready my room as soon as possible with full ocean view like my reservation . I waited until the 6pm to finally get in the room Also the strawberries and champagne was scheduled for August 1 between 1pm to 5pm and never arrived We made this trip for our 25th anniversary to have a wonderful time but unfortunately was the worse place where we stayed.

Stayed 4 nights in Jul 2025

10/10 Excellent

Dianne

Nov 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff at this resort were very friendly and provide awesome services. Transportation was easy accessible with their taxis. Getting to the city was fun & easy. We actually rented uber to get to the city. They had multiple restaurants & souvenirs shops. Just overall a great & memorable experience at this resort.

Stayed 5 nights in Nov 2024

8/10 Good

Verified traveler

Jun 30, 2025

Liked: Cleanliness, staff & service, room comfort

Krystal Grand Stay

There was a problem with the air conditioning and ceiling fan the first few days. They had to come out 3 or 4 times to fix it. I believe that it was somehow connected to the patio door because after they fixed it, I wasn't able to open the door; therefore, unable to actually sit out on the patio; which was too bad because it was a beautiful view and I was only able to appreciate it with the door closed. There was also an odor in the restroom maybe the first couple of days that seemed to dissipate after that. Otherwise, enjoyed my stay.

Stayed 4 nights in Jun 2025

10/10 Excellent

Julie

Apr 7, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really enjoyed!

Stayed for 3 nights. Our room was spacious and comfortable. The pools were warm and the food was plentiful and delicious. Staff were amazingly helpful. I will return.

Stayed 3 nights in Apr 2024

6/10 Okay

Kimberly

Jun 26, 2025

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.

Stayed 2 nights in Jun 2025

2/10 Terrible

Victoria

Dec 15, 2024

Disliked: Staff & service, property conditions & facilities

I don’t suggest this place at all. Worst experience in puerto Vallarta. Only reason we stayed was we were attending a wedding here.

Stayed 6 nights in Dec 2024

10/10 Excellent

Maria

Jun 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The shampoo & shower gel were cheap

Stayed 4 nights in Jun 2024

4/10 Poor

Virginia

Nov 5, 2024

Disliked: Staff & service, property conditions & facilities

Not enough staff

Stayed 5 nights in Oct 2024

6/10 Okay

Sunil

Dec 12, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

It was Okay’ only. Front desk agent was not very cooperative or helpful. Rooms were not family friendly as there was no door in the restroom and shower. Broken AC since the room temperature never went below 28 degree Celsius during our 5 days stay. All inclusive food and beverages were too mediocre and repetitive. Only the good thing about this Resort is it’s right to next to the beach. Thats it !

Stayed 5 nights in Dec 2024

4/10 Poor

Francisco

Dec 1, 2024

Disliked: Staff & service

Service is slow, they forget you ask for basic things such as towel in the room, hair dryer had to ask 3 different days and they always said it was coming and never arrived, not sure if they are understaff but for the amount of money they change you can find way better options

Stayed 3 nights in Nov 2024

10/10 Excellent

MAYRA SANCHEZ

Nov 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2024

4/10 Poor

Tali

Dec 17, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The first room we received had black mold on the ceiling. They couldn’t switch our room till 2 days later and even the upgraded room was very dirty. Mold on ceiling torn blanket and broken mirror in bathroom. I would not recommend this hotel to anyone.

Stayed 7 nights in Dec 2024

6/10 Okay

Jeannette

Apr 4, 2024

Disliked: Staff & service, amenities, property conditions & facilities

Underwhelming stay. Staff were very unfriendly and unwelcoming, they seemed very annoyed by guests. It was unusual compared to other experiences I have had in Mexico. The other guests we spoke to also said they felt unwanted by the staff. The restaurants were challenging to get in for dinner and when we did finally get in the food was not great when we did get in. Wifi did not work during our stay. Our toilet would not flush the last day we were there. I wouldn’t recommend or stay here again.

Stayed 4 nights in Mar 2024

8/10 Good

Nancy

Apr 9, 2024

Liked: Staff & service, room comfort

Wedding weekend in PVR

We were upgraded to a suite with a pool. The room was wonderful, great location and the pool was fantastic. Overall the room was great, but could definitely use some TLC and updates. The air conditioning in our room was VERY loud. It was near the pool so was loud outside, but that didn't bother us at all. We enjoyed the music and hustle and bustle. The CG pools are filled with families and kids. The 5th floor pool is party central and the Hacienda pool was beautiful and adult only. The food was decent. Similar to a cruise. The drinks were plentiful but until you asked for alcohol in the drink, they were more virgin like. The beach was incredible. Lots of chairs and umbrellas, the water was so clear, and the sand was raked every morning. We would go back knowing that the experience is like a cruise ship on land!

Stayed 5 nights in Apr 2024

10/10 Excellent

Allison

Mar 4, 2025

Disliked: Cleanliness, property conditions & facilities

the room as absolutely filthy and not cleaned. Mold everywhere. Can’t get proper change of towels or bedding. They limit your restock of water, even with a medical condition involving a Cpap. My husband and 5 year old where sick and to avoid spreading, they wanted to stay in room. We weren’t allowed to bring food to them and the option was $150 peso charge room service. My 5 year old wasn’t allowed to sit outside without shoes on, but a lady with a see through coverup wearing only a thread of a thong and barely covered nipples was allowed to sit and eat. The hallways were never cleaned and were absolutely disgusting. My husband ended up with mold infection in his lungs and sick. My son noticed an ear plug on the ground in the hallway and after 6 days, still was there. The room wrecked of mold and curtains had visible mold on them.

Stayed 7 nights in Feb 2025

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