Puerto Morelos Vacations from ￥381,508

Ocean view room was nice, clean property, staff were helpful where they could be

The ocean was beautiful from our terrace. The room was clean and service was doable.

Overall, we had a pleasant stay. The location of the hotel is unbeatable. The beach is absolutely beautiful, the water is crystal clear, and there is very little seaweed. The natural environment is definitely the highlight of the property. The rooms are also very spacious and comfortable. However, the hotel was built quite a long time ago, and there are many areas that could benefit from maintenance and renovation. While nothing affected the usability, the overall atmosphere and details did not fully reflect the level one would expect from a five-star hotel. The food options are quite extensive, with a good variety available. That said, the reservation system feels a bit outdated. After check-in, guests still need to go and make restaurant reservations in person, and there is no app available. Room service and many other hotel services also require calling by phone. If the hotel could upgrade its digital services, such as offering an app or an online booking system, it would make the experience much more convenient. The toiletries provided in the room are good quality. However, the daily replenishment was sometimes incomplete, with certain items occasionally missing.

Overall experience was good but not great. Property is clean and well maintained, but a solid hour from the airport. Room was clean and well maintained but could use a facelift. Staff was nice, but not the best I’ve experienced. Food in restaurants was good for an all inclusive, not the best ever, but definitely better than most I’ve been to. Pool was good, but beach was pretty small. Unfortunately, the seaweed was the worst Ive ever seen in my life, to the point where even their cleanup efforts couldn’t make a dent. You could smell it all the way from the front of the resort. It made the experience not very enjoyable because beach was unusable, couldn’t get in the water, which made the pool areas quite overcrowded. All in all, it was a great resort, very nice views, good for the price, but probably won’t return.

The staff were amazing, particularly our butler, Maggie, El Adio, and the bartender Fernando! He was amazing and we even moved to one of the pools when he went from the inside bar to the pool swim up! Absolutely amazing, friendly and we definitely need to go back!