Ponte Caffaro Vacations from ￥156,304

Room was fantastic, very spacious and well appointed. Only disappointment was the ‘orange juice’ at breakfast was I think orange squash, shame not to have real juice at such a nice place. Freshly squeezed OJ was available to order at €5 but I think basic juice should have been available. Spa was possibly the nicest we’ve been. Staff everywhere were really helpful.

Rooms clean and roomy. Incredible view and good value.

Large room and bathroom. Breakfast included was good. Front desk staff could have provided a better welcome and explanation of amenities like breakfast etc. Also, not very helpful with dinner recommendations. Overall the hotel was good for the price and walkable to city center.

The free shuttle bus to the airport is a great service, but we didn't realise how important it is to book spaces in advance until after the reservation was complete. The hotel facilities are very good, and the restaurant staff is extremely helpful. However, the restaurant gets very busy in the evenings and as there is not enough staff the service can be too slow. although the reception staff is very friendly, all the requests I made (a couple of coat hangers, the courtesy bottle of water, etc), which were promptly confirmed, were never delivered. Finally, the cleaning service was disappointing: one day we didn't have a bath towel, the next we didn't get a floor mat, and there were no hand towels on the following day.

Great staff and beautiful property. Gorgeous lake views. Most of the outdoor property has been renovated. Caffe and restaurant staff is outstanding and super helpful to us. Unfortunately the hotel was full due to olympic team for rowing competitions and we got a very old room with dirty yellow paint and poorly maintained green carpet on the 4th floor. This hotel has lots of potential byt I highly recommend the manager or maintenance team to give a fresh coat of paint to the room and the stairs area.