4/10 (不満)
Muhammad
2025 年 12 月 27 日
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
The resort grounds and beach are beautiful, and the front-line staff (restaurant, housekeeping) are genuinely friendly and work hard. That’s the only reason this isn’t a 1-star review.
On December 17 in Room 1105 the tap water turned brown with a strong sewage smell. Technician confirmed it, General Manager Angel dismissed it as “stagnant pipes” despite multiple use since check-in. Requested a simple move to RIU Palace, CAR or any, after they verified availability, was quoted an extra $180/night exploiting the situation. Declined the upcharge and was moved to Room 1301 as a “temporary” fix.
That move never happened. Despite repeated calls to RIU’s main line, emails to complaints department, and long chats with Expedia, no one took responsibility. I spent the remaining four nights brushing teeth and washing my face with bottled water.
Room 1301 issues:
• Stained bed sheets
• Broken/worn drawers and closet doors
• Toilet only flushed if you held the button down
• Bathroom sink drained very slowly
• Water odor alternated between heavy chlorine and raw sewage
Staff were polite but clearly afraid to act without endless manager approvals, even delivering a bottle of water took 20 minutes. I kept tipping because the problem is management, not the workers.
Deeply disappointed. Serious hygiene and maintenance problems, zero accountability, and a ruined vacation. Will not return.
Muhammad
2025 年 12 月に 5 泊滞在
