Very rude staff - we were told we would be attending a "presentation"about the benefits of signing a long term arrangement with the resort. We were also told it'd be very brief/informal.
Then we are joined by a sales person for breakfast who did not even let us finish our food despite us having 3 infants with us. Then we went to a room where the most aggressive sales pitch took place followed by subtle shaming after we told them we would need more time to think about their offer.
Resort is awkwardly laid out and catered to heavily to their premium members. Would stay clear and go elsewhere.
Only managed to get one a la carte dinner in in the 4 days I was there (again, spots reserved for premium members).
Jad
2024 年 4 月に 4 泊滞在
8/10 (良い)
Kaylee
2024 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and clean
Kaylee
2024 年 4 月に 7 泊滞在
2/10 (非常に不満)
Milos、Seattle
2024 年 4 月 20 日
Milos
2024 年 4 月に 10 泊滞在
6/10 (普通)
Pedro
小さなお子様連れの家族旅行
2024 年 4 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This is my 17th All Inclusive hotel I'd been to in the area.
Overall, it was good. Location, facility, amenities. Some may have been slightly better, other slightly worse, so overall, average. Average, in my mind is not bad. The industry standards for these hotels are high.
The 2 things that were most disappointing for me were food (average quality an variety) and kids club (staff had trouble connecting with kids and engaging)
Pedro
2024 年 3 月に 12 泊滞在
6/10 (普通)
Michelle
家族旅行
2024 年 4 月 13 日
気になった点 : 設備とサービス
Very limited food options. When we arrived for our 7 day stay we were told all the restaurants were out of reservations for the first three days. They also told us we were limited to three reservations for the whole week. The buffets had the same food every day and got boring. It was extremely hard to get chairs by the pool as most were reserved by 830 am. The lights and outlets turn off after 3 minutes of no movement in the room so you couldn’t lay in bed and watch TV or read with the light on. They restricted how low we could turn the ac. I will not return.
Michelle
2024 年 4 月に 6 泊滞在
10/10 (非常に良い)
Katarzyna
カップルで旅行
2024 年 4 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great !
Katarzyna
2024 年 3 月に 6 泊滞在
10/10 (非常に良い)
Michelle
家族旅行
2024 年 4 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is our 3rd time here and it continues to deliver on food, fun, and relaxation!
Michelle
2024 年 3 月に 4 泊滞在
4/10 (不満)
April W
グループ旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They are always trying to get you to upgrade and only allow 2 dine in the restaurants and told us it was in “the fine print” no food available for room service and 7 cans of soda or beer for a room a day ! No mini bar the sodas or beer are it !