Otaru Canal

We enjoyed our stay. The room was clean and big. Staff members were friendly and helpful. The re are a couple things I do want to see a change for better experience. I hope there would be a couple hook in the bathroom to hang clothes or towels and another mirror outside the bathroom so guests can get ready when someone is using the toilet.

We stayed here as a family, and overall it was a good experience with a few things to note. The room itself was very spacious definitely a big plus for families. There was plenty of sleeping space, which made everyone comfortable, though I do think the pillows could be improved for a better night’s sleep. I also wish there had been a larger table and more seating to better accommodate a family. Cleanliness was okay, but could use some improvement. I’m a bit particular when it comes to cleaning, and I did feel the need to wipe down surfaces myself with disinfectant wipes. That said, the staff truly stood out they were amazing. Check-in was smooth, and anytime we needed something, they were quick, helpful, and very accommodating. Hands down one of the best parts of our stay. The hotel itself is family-friendly in terms of room space and layout. However, the surrounding area may not feel as family-oriented. There are quite a few clubs nearby, and it gives off a bit of a red-light district vibe at night. If that doesn’t bother you, the location is actually very convenient right in the heart of downtown with plenty to do and see. Overall, a solid stay thanks to the space and incredible staff, with a few areas that could be improved.

1階の灯油ストーブが壊れていました。ついたり消えたりを繰り返してとても寒くてほとんど2階ですごしました。とてもいいホテルなのでまた利用しようと思いますが、直してもらいたいです。