Osowiec Vacations from ￥190,908

Great apartment for small family for 10 days as home away from home, fully equipped kitchen and bathroom, very clean and safe with entry phone. Not far to local transport. The only minus is bit awkward checking in, have to contact property for check in instructions.

We’ve just returned from a great stay here. I’ll be honest, I didn’t realise when I booked it that it wasn’t a typical hotel and it made me feel a bit nervous after reading a couple of reviews suggesting the check it process was difficult. However, the host was very helpful and provided the information in the way they said they would. We checked in online via a link and the check in process was made very clear to us. It was a lovely clean place and the bed was super comfortable.

The staff was very friendly and accommodating at all times. Food was delicious! I enjoyed the amenities like sauna and pool.

Top notch service. Multi lingual staff. Great crib and super nice room.

Room: Rooms are a nice design. Beds are comfortable but pillows are cheap and thin. Bathrooms have nice showers. Location: well-situated for transport and access to the sights. We stayed weekdays and it was fine but I think a weekend night could be very noisy. Why a 3* rating? I booked on Expedia, entering my children’s ages, and booked a room that said “Sleeps 3”. In the details it said there is no rollaway bed. I assumed (wrongly) that there would be a pull-out bed for the third person, but in fact the expectation is that three would sleep in the two twins pushed together! We check-in after midnight and the receptionist told me that it would sleep 3 with a young child in the bed with parents. But per their info on Expedia they treat children of any age as adults. They should update the booking system to make that room only bookable for two people, or two people and child under 5. Neither the hotel nor Expedia would do anything for us in this situation and we had to book another room to accommodate one of my teens. They even charged me 60 zloty when I requested a late checkout (which they did not charge to another guest) and staff were not warm at all throughout the stay so I feel there was zero attempt to make amends and rescue the situation. I’ve stated twice before at the Sheraton Grand where rooms are huge and staff are great. In this instance there were only disadvantages booking at a boutique hotel rather than the chain.