Ortigia Vacations from ￥269,460

I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place.

This room was just okay for what we paid, the laminate flooring was not in great shape. The plus was the great balcony view, staff at the reception was very helpful in arranging a beach day. Very close to the main shopping and dining area. The room was clean and the air conditioning worked well.

We thoroughly enjoyed this property our room was a little weird... room 35 its shaped oddly like an old fashion attic and unfortunately it was under the kitchen or at least close because we could hear the all breakfast preparations and dishes clanking. Other than that we loved it. We would go back. Front desk staff was very helpful with things to do and places to eat.

Staff and personnel went above and beyond to ensure our stay was wonderful. They were helpful, making reservations, finding us a boat to take out for the day. Everything about this hotel is amazing. The rooms and the food were both beautiful! We will back soon!

This was the most wonderful resort my husband and I have ever stayed at. The staff was incredible, the hotel is gorgeous and the property is unlike anything in the world. Isola Bella was swimmable! We never stay anywhere twice, but are making an expectation here. We cannot wait to stay again!