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Excellent place and a primo location. The places (we had two groups each staying in separate dwellings) were a slice of more authentic Japan nestled in a picturesque neighborhood. Our only challenges related to some difficultly getting in the places and one place not being ready when we check in. They allowed for a little later check out time on the one place but felt they could have extended it to both since we were all affected by the delay. Otherwise, things got handled well and they we’re...

All was wonderful!

The R9 hotel was nice that we could park so close to our room! The only drawback is when it is raining the water comes off in front and when trying to enter the code to the room we get all wet from the runoff. Besides that, it was great.

The best hotel while in Kumamoto. Very close to all shopping and dining options. Very upscale hotel.

Second time staying. Convenient location to shopping.

Loved this place. A little trip to a quieter part of Japan. The hotel worked very very hard to accommodate gluten free meals for my mother even after I had forgotten to tell them ahead of time. They were very sweet to help my mom experience traditional Japanese food, gluten free. The canals were lovely to tour as well.

The people are great! The room was clean and homey. The free breakfast was amazing, and the free midnight noodles were delicious.

make you feel comfortable, very nice have automatic machine free for the hot coffee & ice or hot green tea 24hrs.

Location is good, near the shopping area.

I stayed here a day before heading to a retreat. The room was just the right size for one traveler and I appreciated the room clothes! The onsen and sauna was perfect and restorative and the breakfast was delicious. I would stay here again!

Rooms were wonderful and the staff was so attentive and friendly. Great location so close to Sakuramachi, the shopping arcade, and the Kumamoto Castle and right across the street from the tram station. Laundry machines were always clean and you can check the status on the TV without leaving your room which was so nice.

Loved the location of this hotel. Beautiful view of the castle. We were within walking distance of downtown but a little off the main street so it was a bit quieter. The hotel had a really nice traditional breakfast every morning. The staff was super helpful and polite. Very very helpful in finding things around Kumamoto. I really enjoyed my time in Kumamoto. Thank you KKR.

The hotel is conveniently located next to Sakura machi mall with lot of dining options. There is also a park next to it and in holiday time they put a Christmas market. The roof top onsen is the most important part, relaxing and fun. They offer free ramen and popsicle.

Excellent hotel and great value. My fourth visit.