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"Charming property exceptionally clean, special mention of the wonderful onsen, enjoyed our most unusual experience of sleeping in a traditional Japanese room with tatami mats. Our dinner in the restaurant was superb, kudos to the skilled chef! Matsumoto is a lovely town with a slow paced vibe , so different from other Japanese cities."

"Clean and great location!"

"Ok"

"Location, Room space, amenities, near to station are the reasons to refer friends to stay here."

"When I reserved the Suite Room through Expedia, the check-out time for this special room was 11:00 a.m. However, when we checked-in at the facility, the from receptionist instructed us that 10:00 a.m. was the firm check-out time, no exceptions. My wife was feeling ill, so a later checkout time would have been much better. The Dinner buffet restaurant seating was extremely slow, even though we had a time reservation. Breakfast buffet seating was even worse. We had to wait 20 minutes to be seated. We wanted to play table tennis, and we asked 3 different times throughout the evening; however, we were told that the tables had already been reserved all through the evening hours. Each time (4 times) that we physically checked, no one was using the table tennis tables. There were 2 tables, both unoccupied all 4 times that we checked. Terrible service!"

"The staff was really kind and welcoming, the hotel is well situated 5 min walk from the castel. A place to stay in quietness and enjoy the historic area."

"Great spot "

"Great price with free hot breakfast and free ticket and shuttle to 4 star Hot spring hotel Great deal ! I’ll recommend this hotel "