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"Lovely experience! Would definitely recommend staying here again."

"Modern, clean, and conveniently located close to the train station. This hotel strikes a good balance if you want something affordable but also professional and reliable. If you're coming for the beach, beware that you're either catching a bus or making a long, exhausting hike up a steep hill from the beach back to the hotel. Not easily walkable, especially in the hot Japanese summers! Staff was able to accommodate English."

"Nothing to not like. Everything was excellent. Amazing breakfast buffet. Will definitely stay there again. Mishima City was also a very pleasant surprise. A nice area to visit again."

"We absolutely loved our stay!! The room was beautiful, the onsens are incredible, the buffet breakfast was delicious and the service was fantastic! We stayed 2 nights, which I highly recommend to experience the hotel and Hakone properly. The only thing we didn’t love was the Kaiseki dinner - the food quality didn’t seem to be quite up to standard compared to everything else we ate at the hotel and seafood was already on the table when we arrived (it was even sitting out already for the next seating in 2 hours), which was a little off putting. "

"Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area). "

"Staying at the Highland Hotel and Spa was such a beautiful experience! Waking up to the breathtaking view of Mount Fuji felt like a dream, and the kindness of the staff made me feel truly cared for. Every moment here was filled with warmth and peace. A place I will always hold in my heart."

"Everything was iimpeccable. Beautiful views, facility and staff "

"They had everything I needed. Accessibility, functionality, and safety. Rooms are clean. Very convenient with Lawson convenience store in front of the hotel. "

"We stayed here after climbing Mt Fuji and really enjoyed our stay. The hotel staff was nice. We were bummed out that the onsen is a public onsen and we ended up not using it because I was traveling with kids who were uncomfortable with it. Otherwise gorgeous hotel perched on a hill. "