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"VIP Lounge was great! Concierge services were exceptional. Clean room and comfy bed. Great location. Be aware of no escalator or lift at the central line marble arch tube station. Lots of stairs to lug a heavy bag. "

"Property rooms were small but that was to be expected due to the location. This hotel was centrally located and you get easy access to the tube station. I would 100% stay here again. There were also supermarkets and restaurants nearby. Beds were very comfortable too. Only downside was very narrow hallways and very small elevator. "

"Make sure you ask for a room away from the train tracks or you will be awake all night."

"Ugly hotel outside but it side amazing - stayed before - we had a fabulous room 530 Would stay again Staff on reception just not very welcoming- a bit rude if anything- but wasn’t going to let them spoil my night away. Despite this I would book agsin"

"Fantastic location with great retro vibe "

"It’s friendly and right in the centre of where I wanted to be and the staff specifically Ugiene from Romania and Amanda from malaysia were very accommodating and friendly "

"The room was nice, large and quiet. But there was no safe, and the bed was a standard double with a soft squeaky old mattress. Disappointing."

"Great location, thanks for the room upgrade!"

"This listing is incomplete. Right off the bat, they wanted £40 to check-in early. Rather than give available rooms to folks first come first served like other hotels, they wanted more money. The cocoon concept seemed pretty cool, except the room we got… - has no windows - is split in two vertically so you have to crawl around like you’re camping (hit my head twice) and the ladder is in the way of the bottom one - there is nowhere to put stuff except in the crawl spaces in front of the bed and one “platform” for one suitcase (no nightstand, no counter space in the bathroom, no closet, no hangers, no desk) had to use the toilet and the top of the garbage can - there is nowhere to sit except the bed, and the toilet - nothing in the room (no coffee, no iron, no hair dryer, no TV, no cups, no ice bucket, nada) - no front desk (though it says so on the amenities) only a row of iPads for self check-in and a few people loitering around - no phone to call the non-existent front desk to ask if they have any of the items above - lots of outlets for charging, yet none in the bathroom for hair drying (brought our own)(maybe it’s UK code) - not see through but translucent bathroom divider (I left the room while my daughter showered) - can’t turn the AC down below 19 degrees but room never got below 23 - then, to top it all off, they wanted £45 to out the bags in storage at checkout - same price as a few other “normal”/“real” hotels, not including early check-in fees and fee"