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"We stayed in the Annex two buildings down, not in the hotel. We had a group of 4 so wanted a larger space for everyone. There were two beds and two futons, plus a couch. Both the beds and futons were extremely hard and none of slept at all. We were also woken up at 8am by construction on the building which we were not notified in advance of. We had a kaiseki dinner at the hotel the first night which was just ok. The staff did not explain anything about what we were eating and seemed uncomfortable talking with foreigners. We ate a lot of what we didnt know what we were eating and it seemed to be more about varying textures than taste. We did not get the breakfast or use the onsens. We did get a massage that spa which was very nice however with the hard beds, I feel like it was cancelled out. There is no view of fuji but can see the lake from the private entrance. It was fully stocked with housewares, two bathrooms, one shower and an overly large cedar bathtub that we did not use. "

"The room was so clean and exciting to try Japanese traditional room (dinner, bed, private family bath). Staff were so friendly. It was walking distance to skytree and pick up bus station at Fuji-Q. hotel's main road clearly can see mount Fuji and take some nice photos and on top on brown bridge also. "

"Very"

"The staff was great, the location is just in front of the lake, however the property needs to be updated, carpet and cealings looks old and in some places seems to fall apart. They don't add the water at the room which we are used to have in Japan, we needed to ask for tówels and to make us our beds, which was an experience as we literally slept on the floor, something that we didn't know when we booked. Doors lock is also old and my friend says dificult to lock from the inside. It was I may say an unexpected Japanese experience including the breakfast, a nice experience after all. "

"It is an old hotel but a very well kept hotel. The Japanese style rooms was a great experience for my friends and family. Amazing view from our rooms and throughout the hotel of Mount Fuji. Beautiful hostel grounds to walk around and very peaceful. "

"Convinient and good location"

"The staff were fantastic. Kind and helpful. The location was also great "

"Good breakfast menu"

"Very gigantic room with the perfect given price"