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Hakuba Kokoro hotel

Photo gallery for Hakuba Kokoro hotel

Featured Image
Terrace/Patio
View from Room
Memory foam beds, in-room safe, individually decorated
Memory foam beds, in-room safe, individually decorated

Overview of Hakuba Kokoro hotel

Hakuba Kokoro hotel

3 out of 5

4.4/5 Excellent

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
399-9301, Nagano, Hakuba, 5246 Hokujo Happo

Explore the area

  • Popular LocationHappo Information Center4 min walk
  • Popular LocationHakuba Happo-One Ski Area9 min walk
  • Popular LocationHappo-one Adam Gondola11 min walk

Choose dates to view prices

About this area

Hakuba

Located in Hakuba, Hakuba Kokoro hotel is in the city center. Hakuba Valley Ski Area and Happo-one Adam Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Kizaki. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the sledding and snowshoeing.

What's nearby

  • Happo Information Center - 4 min walk
  • Hakuba Happo-One Ski Area - 9 min walk
  • Happo-one Adam Gondola - 11 min walk
  • Hakuba Ski Jumping Stadium - 13 min walk
  • Hakuba Mini Train Park - 14 min walk

Getting around

  • Hakuba Station - 6 min drive

About this property

Hakuba Kokoro hotel

3-star hotel with a free shuttle to the slopes
Pamper yourself in Hakuba Kokoro hotel's spa, enjoy the bar/lounge and restaurant, or hop on the free ski shuttle and hit the slopes. All 27 soundproofed rooms feature free WiFi and memory foam beds. Conveniences include electric kettles and free tea bags/instant coffee, and guests will appreciate thoughtful touches like slippers and children's slippers. Housekeeping is available on request.
Hakuba Kokoro hotel offers 27 accommodations with safes and slippers. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Kokoro Massage. Services include deep-tissue massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with hot springs/mineral springs.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily 7:00 AM–9:30 AM
  • 1 restaurant
  • 1 bar

Things to do

  • Full-service spa
  • Hot springs

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning service
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Ski passes
  • Ski storage

Languages spoken

  • Chinese
  • English
  • Japanese
  • Korean

Outdoors

  • Rooftop terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Hot springs/mineral springs
  • Hot springs open from 7:00 AM - midnight
  • Hot springs water temperature (Fahrenheit) - 109
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Thai
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Children's slippers
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 12:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 5:00 AM - 10:00 PM
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children 3 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 長野県大町保健所指令1大保第919-31

We should mention

Hot springs access available from 7:00 AM to midnight
Up to 4 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakuba Kokoro hotel Hotel
Hakuba Kokoro hotel Hakuba
Hakuba Kokoro hotel Hotel Hakuba

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 7 out of 12 reviews
5 - Excellent 58%
Rating 4 - Good. 4 out of 12 reviews
4 - Good 33%
Rating 3 - Okay. 0 out of 12 reviews
3 - Okay 0%
Rating 2 - Poor. 1 out of 12 reviews
2 - Poor 8%
Rating 1 - Terrible. 0 out of 12 reviews
1 - Terrible 0%

4.2/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It feels like we are part of their family. Everyone is so friendly and accommodating. The view from our room and from the roof top is breath taking. I’m sure gonna miss this experience. Forever in my ❤️.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with my wife, stayed there 4 nights. Service, was fantastic. Breakfast was amazing, in house onzen too Location is great. We really enjoyed our day there, look forward to visit next winter,
Stayed 4 nights in Aug 2020

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a really good cost/benefit. The rooms were clean, there is a fairly good breakfast and the view was exactly as the website. It is well located, within steps from a wide variety of local restaurants and shops. Happo-One resort lifts 3A and 3B, gondola and ski jumping are about 500m from the hotel.
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Kokoro was a great hotel - really friendly staff, clean and comfortable with beautiful views of the Alps. It’s a few hundred meters - mostly flat and easily walkable, even in ski boots / from both the main Gondola and the Nakiyama Chairlift (opposite directions). The room we had was a twin/double - the space was big, but we still had a bit of trouble navigating four large suitcases (our fault for having so much luggage). We also put the beds together to form a massive bed. Breakfast was good and hearty - Australian travelers take note though: don’t expect an Australian hotel style buffet breakfast. It’s more like a European continental buffet, but with sausages instead of cold meats; and amazing Japanese green tea/mango roll cake instead of pastries.
Stayed 1 night in Feb 2020

4/5 Good

Stayed 7 nights in Dec 2019