Hakuba Kokoro hotel

Photo gallery for Hakuba Kokoro hotel

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View from room
Memory foam beds, in-room safe, individually decorated

Overview of Hakuba Kokoro hotel

Hakuba Kokoro hotel

3.0 star property

4.3/5 Excellent

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
399-9301, Nagano, Hakuba, 5246 Hokujo Happo

Explore the area

  • Popular LocationHappo Information Center4 min walk
  • Popular LocationHakuba Happo-One Ski Area9 min walk
  • Popular LocationHappo-one Adam Gondola11 min walk

Choose dates to view prices

About this area


Located in Hakuba, Hakuba Kokoro hotel is in the city center. Hakuba Valley Ski Area and Happo-one Adam Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Kizaki. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the snowshoeing and sledding.

What's nearby

  • Happo Information Center - 4 min walk
  • Hakuba Happo-One Ski Area - 9 min walk
  • Happo-one Adam Gondola - 11 min walk
  • Hakuba Ski Jumping Stadium - 13 min walk
  • Hakuba Mini Train Park - 14 min walk

Getting around

  • Hakuba Station - 6 min drive

About this property

Hakuba Kokoro hotel

3-star hotel in the city center
Consider a stay at Hakuba Kokoro hotel and take advantage of free continental breakfast, a rooftop terrace, and dry cleaning/laundry services. Hit the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. Treat yourself to a deep-tissue massage, aromatherapy, or a body treatment at Kokoro Massage, the onsite spa. Free in-room WiFi is available to all guests, along with a bar and a restaurant.
Other perks include:
  • Free self parking
  • Hot springs on site, an elevator, and luggage storage
  • Tour/ticket assistance, a TV in the lobby, and concierge services
Room features
All guestrooms at Hakuba Kokoro hotel offer thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, bidets, and shower/tub combinations
  • Flat-screen TVs with satellite channels
  • Children's slippers, heating, and housekeeping


Chinese (Mandarin), English, Japanese, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free ski shuttle

Food and drink

  • Free continental breakfast available daily 7:00 AM–9:30 AM
  • 1 restaurant
  • 1 bar

Things to do

  • Full-service spa
  • Hot springs

Family friendly

  • Laundry facilities
  • Soundproofed rooms


  • Elevator
  • Free newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning service
  • Front desk (limited hours)
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Ski passes
  • Ski storage
  • Tour/ticket assistance


  • Rooftop terrace


  • Aromatherapy
  • Body treatments
  • Facials
  • Hot springs/mineral springs
  • Hot springs open from 7:00 AM - midnight
  • Hot springs water temperature (Fahrenheit) - 109
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Thai
  • Reflexology
  • Spa open daily


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)
  • Memory foam mattress


  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels


  • Flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee


  • Children's slippers
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties



Check-in from 3:00 PM - 12:30 AM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 5:00 AM - 10:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
4 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Property Registration Number 長野県大町保健所指令1大保第919-31

We should mention

Hot springs access available from 7:00 AM to midnight
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Hakuba Kokoro hotel Hotel
Hakuba Kokoro hotel Hakuba
Hakuba Kokoro hotel Hotel Hakuba

Frequently asked questions

Is Hakuba Kokoro hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hakuba Kokoro hotel?

As of Aug 19, 2022, prices found for a 1-night stay for 2 adults at Hakuba Kokoro hotel on Aug 21, 2022 start from ¥10,909, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hakuba Kokoro hotel?

Self parking is free at this property.

What time is check-in at Hakuba Kokoro hotel?

Check-in is from 3:00 PM - 12:30 AM. Late check-in is available during limited hours.

What time is check-out at Hakuba Kokoro hotel?

Check-out is at 10:00 AM.

Where is Hakuba Kokoro hotel located?

Located near the slopes, this Hakuba hotel is in the city center, within a 15-minute walk of Hakuba Valley Ski Area and Happo-one Adam Gondola, and close to winter sports such as cross-country skiing and skiing lessons. Hakuba Iwatake Ski Resort and Hakuba Goryu Ski Resort are also within 3 mi (5 km). Hakuba Station is 24 minutes by foot.

Can I cancel my reservation for free at Hakuba Kokoro hotel and receive a full refund?

Yes, Hakuba Kokoro hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Hakuba Kokoro hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 11 out of 21 reviews
5 - Excellent 52%
Rating 4 - Good. 6 out of 21 reviews
4 - Good 29%
Rating 3 - Okay. 3 out of 21 reviews
3 - Okay 14%
Rating 2 - Poor. 1 out of 21 reviews
2 - Poor 5%
Rating 1 - Terrible. 0 out of 21 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities



5/5 Excellent

Stayed 1 night in Feb 2022

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s ok but wouldn’t go back
Rooms are very basic but comfortable. Hotel and rooms had a very strange smell. Not a good one. There are loud drinkers at the bar at night and the noise goes all through the hotel. If you’re a light sleeper this place isn’t for you. Breakfast cuts off early at 830 and is really not very good food. Onsen is so hot you literally can’t get in for more than 60 seconds.
Stayed 4 nights in Feb 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It feels like we are part of their family. Everyone is so friendly and accommodating. The view from our room and from the roof top is breath taking. I’m sure gonna miss this experience. Forever in my ❤️.
Stayed 2 nights in Oct 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited with my wife, stayed there 4 nights. Service, was fantastic. Breakfast was amazing, in house onzen too Location is great. We really enjoyed our day there, look forward to visit next winter,
Stayed 4 nights in Aug 2020

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a really good cost/benefit. The rooms were clean, there is a fairly good breakfast and the view was exactly as the website. It is well located, within steps from a wide variety of local restaurants and shops. Happo-One resort lifts 3A and 3B, gondola and ski jumping are about 500m from the hotel.
Stayed 3 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Kokoro was a great hotel - really friendly staff, clean and comfortable with beautiful views of the Alps. It’s a few hundred meters - mostly flat and easily walkable, even in ski boots / from both the main Gondola and the Nakiyama Chairlift (opposite directions). The room we had was a twin/double - the space was big, but we still had a bit of trouble navigating four large suitcases (our fault for having so much luggage). We also put the beds together to form a massive bed. Breakfast was good and hearty - Australian travelers take note though: don’t expect an Australian hotel style buffet breakfast. It’s more like a European continental buffet, but with sausages instead of cold meats; and amazing Japanese green tea/mango roll cake instead of pastries.
Stayed 1 night in Feb 2020

4/5 Good

Stayed 7 nights in Dec 2019

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2022

4/5 Good

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2021