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"The rooftop mixed onsen was a big surprise, but super nice as we don't usually get to be with family members of other sex. (You do provide basic swimwear). It was so nice to look over the lake and just chill out in the onsen upstairs, but the main onsen were also incredible. Food options were plenty in the restaurant (buffet style), and it's so close to the Ainu Kotan... definitely worth a visit!!"

"The location, view of the forest from the river and private onsen bath were as described and very good. We were half board and the quality of the food in my opinion was really poor, so much so we stopped eating in the restaurant after day one of a three day stay. I can’t comment on the Japanese menu but the western menu was inedible. It wouldn’t be difficult to offer a simple continental buffet for breakfast."

"Overall good stay. "

"The onsen baths were the highlights of this hotel. The outdoor baths had spectacular views, and there was a great variety of baths inside."

"A very comfortable place to stay while exploring the area. The hotel is quite new, modern, clean, and well appointed. The lounge with free drinks is a great place to process the day’s adventures while enjoying a local beer or sake. The staff are incredibly helpful, kind, and charming. I look forward to returning!"

"Location is amazing, very isolated (we were happy to get the pick up and drop off, as we don't travel by car). İt snowed over night and we had a nice walk to the lake and lakeside onsen - magical. The breakfast was wonderful, lots of different Japanese breakfast items with view to the snowy forest. However, we couldn't help feeling that our stay was a bit of an inconvenience to the host family, which was not really about language problem. This was the first time we have experienced that in Japan... "

"Food was amazing! Breakfast and dinner were made from locally-farmed ingredients, and they looked like art on plate. Room was clean and comfortable. Owners were nice and friendly, and very hospitable. "

"One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla. "

"Friendly helpful staff,but that was the best part: the hotel has a drab exterior with extremely dirty windows within a run down locale opposite a disused/derelict building. The inside was functional but uniformly tired and dated. Our room was clean enough but the bedding was stained, the sheets and towels were old and thin. A simple warm air blowing heater kept us comfortably warm (no aircon but not needed in late October). The water went cold after one shower but was hot again by the morning. I reported weak wifi and was given an in-room wired hub which worked; except that on both evenings the hotel’s internet connection dropped out repeatedly. We made do for a couple of nights but wouldn't consider returning."