「The apartment was perfect for our needs - spotlessly clean, full kitchen, and two bathrooms, which is so handy with four people. The beds were firm and the pillows were very good quality. We loved the secure basement parking, quiet complex, clean and fast lifts. There's a large shopping centre across the road. Only notes to make - the washing machine had a musty smell, there were only highly-perfumed laundry sheets for washing (so we bought our own) and there were no pegs (but we had brought...
「Great central location, very friendly helpful staff, window opened for fresh air, a big plus, pool and sauna were great. Free parking in surrounding streets. 」
「Quiet area which was great. We had a trailer so had to street park which was tricky as like all places, residential cars limit the available spaces.
Strange second entry door to our room, which was loud when let close. Can only assume it is a fire door, so banging makes sure it closes??
」
「This hotel is very nice especially location is good! It’s a little bit far from the center of Canberra but there are many Asian cuisine restaurants in this district including supermarkets, Coles and Woolworth. All located within distance you can walk. And a tram station is nearby this place. Besides it, hotel staffs are very friendly. The room was spacious, clean and security was good! I will stay this hotel again if I will visit again!」
「Comfy beds but cheap bedding/pillows/sheets etc.
Balcony waa disgusting and dirty however everything else was very clean. Annoying that there was not enough plates/mugs/bowls etc for four people when it’s a four person apartment.
Only one access key provided.
Check in was a nightmare - zero communication and their method of check in was very confusing and it was hard to get in touch with the staff.
Overall a lovely place.」
"The room was relatively spacious for the price, but it was not clean at all.
After checking out, I noticed an additional charge of $99.50, which I had not been informed of at any point, including during checkout. When I inquired about it, I was told that the charge was for assistance provided after 10 p.m. because I had left the key card inside the room. However, I was never told at the time that such a high fee would be incurred, so I was very surprised. Since I hadn’t lost the key card but had simply left it inside the room, I felt the charge was unreasonably high. When my key was being handled, I saw that another guest had also left their key inside the room. If they charge nearly $100 to every guest in that situation, it feels excessive and unfair. Although the place advertised 24-hour check-in, additional late-night assistance often incurs high fees, so guests should be aware of that."
