キャンベラのスパのあるリゾート & ホテル

"応対もサービスも良かった"

"The room was relatively spacious for the price, but it was not clean at all. After checking out, I noticed an additional charge of $99.50, which I had not been informed of at any point, including during checkout. When I inquired about it, I was told that the charge was for assistance provided after 10 p.m. because I had left the key card inside the room. However, I was never told at the time that such a high fee would be incurred, so I was very surprised. Since I hadn’t lost the key card but had simply left it inside the room, I felt the charge was unreasonably high. When my key was being handled, I saw that another guest had also left their key inside the room. If they charge nearly $100 to every guest in that situation, it feels excessive and unfair. Although the place advertised 24-hour check-in, additional late-night assistance often incurs high fees, so guests should be aware of that."

"In the heart of the city, it was a great location."

"良好"

"Excellent stay. Everything was fantastic. Thank you."