ムーンリッジ ホテル

「Everything was great except communication with the host. 」

「One of the toilets did not flush. Tried to contact someone multiple times. After several attempts I was messaged back stating that they would put in a work order. We went our entire 5 day stay with a nonfunctional toilet. The caps jets did not work. There was no power to the on off pad. We tried to use it once and it poured water down the balcony. We were messaged with an apology to read the manual. One of the bedroom tvs did not work. The power went out after over an hour and not being able to...

「Water heater don’t work no hot water to take showers , my Daugher got Sick do to the cold company does not what to be responsible」

「It was really cold, the rooms were very cold and it was hard to keep it warm」

「we loved it!」

「Big Bear Lake was a great getaway for our much needed family vacation. Our cabin was very cozy and charming. We had all the amenities we needed. Great location. Close to the Lake, hiking, shopping, & dining. 」

「There was a mouse in the cabin, we called for support ,maintenance was sent and placed glue traps behind the stove. Not the experience I was expecting for my husband’s birthday weekend. we actually only slept at cabin one night instead of two that were paid off due to this inconvenience.」