「I have read ads about Excelsior a while back but I felt it was too expensive considering its location. This time their price was reduced to a reasonable price so I booked. Other than the fact than parking is separated and there is no walkway to the hotel, all were excellent from well appointed rooms and beddings and very courteous staff.」
「Made me pay for full stay even though I paid through App.
Gave us a different room at a different property that was not convenient to shops and restaurants.
Made us change rooms for last day. 」
「Never stayed here because there was no one available for check in. I had to make other arrangements. Ended up staying at Hudson Tower. It was almost double the price I booked on Expedia. Many other people have experienced the same issue. I felt like it was a scam. 」
「we where not able tk stay/ use our reservation because the room that we booked is not available when we got there. we where not refunded and we did not have a room. worst experience from expedia.」
「The hotel entrance is along a dark alley.
Website show was untrue i had written to Expedia regarding my room had no wifi /nl cable TV / no Hot water / no chair / no Carboard / no hook to hang cloth both bedroom & bathroom /hallway light drop off pitch / room piwer socket missing no ve able to charge my device / ceilling light ni working / Shower comparment flooded with water /ni toilet paper.
I booked 2 night but i checkout after one night slept.
Totalling unceptable for any guess.
I request...
