Find hotels near Mitsui Shopping Park LaLaport, Kuala Lumpur from ￥3,393

"Impeccable and friendly services."

"Incredible stay at the Mandarin Oriental. The staff were lovely and helpful. Amazing central location and we had a fantastic scenic view of the Petronas towers! The room was spacious. The pool area was also lovely with an amazing view and the gym had a variety of equipment with the sauna, steam room, cold plunge and hot tub! Would 100% recommend to anyone visiting KL! "

"I am writing to express my disappointment regarding a recent experience during my stay. At check-in, I provided my debit card, unaware that it would be charged immediately. Unfortunately, this was not clearly communicated to me by your front desk staff. I only found out about the deduction and the refund process, which takes up to a week, during check-out. This was a frustrating and unexpected surprise. What made the situation worse was the unprofessional behavior of the staff during check-out. The lady attending to me giggled and condescendingly told me I should have used a credit card. This came across as both insensitive and disrespectful. I was made to feel embarrassed for something that should have been clearly explained at check-in. I have stayed at Berjaya properties before and never faced such issues. This experience was a major letdown and does not reflect the level of service I have come to expect. Additionally, I do not understand why the refund process takes a week, especially when refunds on card terminals (including NETS or credit cards) can be processed immediately. This delay is inconvenient and unnecessary. I hope you will take this feedback seriously and ensure better communication by front desk staff at check-in, more professionalism and empathy from your team, and a review of the refund process timeline for debit card payments. I am now waiting for my refund. If it is not processed as stated, I will escalate this matter further to higher management."

"Nice central hotel in KLCC"

"Amazing room with awesome view, rooms cleaned every day and staff were beyond friendly and helpful. I didnt want to leave!"

"Back in KL after 5 years and it was even better than we remember it… especially the set up and service from the staff at the Shangri-La. From the very moment we walked in and all through our stay the staff were brilliant, especially towards our kids who absolutely loved every moment. Little extra touches like cake and balloons for my wife’s birthday made it even better. We’ll definitely be back here for our trip next October! "

"There was never any problems with help about any if our needs staff from reception through to concierge and room attendants, bar staff, dining were all exceptional..."

"Aircon ok. Breakfast ok"

"Great location "