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「Such a wonderful property with friendly staff. Always enjoy our stays」

「I am writing this to express my disappointment with regards to the handling of our recent reservation at the Hampton Inn, Thunder Bay. Our reservation was at the rate of $238 / night. We have arrived very late at the hotel, due to circumstances beyond our control. Once there, we were shocked to learn that the receptionist had canceled our reservation. To re-instate it, the receptionist offered a more than double rate. Given the late hour of the night, having been on the road for over 15 hours,...

「G」

「Breakfast wasn't the best. Eggs were a bit solid and toaster took a long time. The wooden utensils were awful. Coffee was good however.」

「It's dated however it was clean and quiet . Staff was helpful and polite.」

「The hotel is closed to the big supermarket and restaurants. Also convenient if you don't have a car as bus is available every 15-20 min to reach shopping center. Hospitality and kindness of hotel staff is excellent. We enjoyed our stay here very much. 」

「Property was clean」

「A/C didn't work but they moved us.」

「na」

「Easy check in comfortable room」

「Positives: The Courthouse Hotel is a well-restored historic building with unique character. The room was clean and surprisingly modern, with an amazingly comfortable bed. We stayed here a month prior, following which I provided a very positive review. Negatives: The second-floor room (coincidentally the same room as the prior stay) had a strong cigarette smoke odor, which was reported immediately to the front desk. The female staff acknowledged the report, stated it would be documented and...

「It is definetely dated. Could hardly close the bathroom door, yet one of the beds was not level... probably because the floor was not level either.」