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"Beds super comfortable and very good customer service. "

"Great service, great stay."

"Simply the best hotel in Tijuana "

"The RIU Palace was a great all-inclusive resort for families. The grounds were always clean, the staff was amazing and extremely friendly. My only complaint was with the room. We booked a junior suit with two beds for my husband, my mom and I. I thought two beds would be all we needed, but the beds were double beds and they were pushed together to make a king. There was one outlet on only one side of the bed and one USB on the other, so trying to find places to plug in our phones was challenging because I wont plug my phone directly into a wall USB for security reasons. Two people sleeping in a double bed is not relaxing nor very comfortable. We have stayed at the RIU Santa Fe before and I was led to believe the Palace was nicer. I honestly didnt see much difference between the two, but you do get access to the Santa Fe, if you stay at the Palace. The food was pretty good and they do offer some gluten free options. They could improve on the signage of the GF options though. There is a kids show every night at 8 and an adult show at 9, but when that’s over, there isn’t much else to do other than drink at the bar with Able (who was amazing and our favorite bar tender!). The active nightlife is over at the Santa Fe. In the end, we would stay at a RIU again, but make sure to book a larger room. It would be great if they could add a few more outlets though! "

"Pool dutty I never used this For get in the hotel need they open the door this is closed staff is nobody nice checking I lived une day before and moved to other hotel Never came back"

"Las instalaciones del hotel son magníficas, grandes vistas, habitación muy amplia con excelentes acabados y decoración. Quizá falta un poco de sazón en algunos platillos. Todo el personal fue muy amable. Disfrutamos la estancia. "

"Major issues with the front desk. To spare the long story, they had very little problem solving ability, and when we only booked one person for the all inclusive )instead of two) instead of charging us what Expedia would have charged us for the “2nd person, about $260 more) they first said it would be $950, then another manager said $950, and then $750 and then $619 and then they finally charged me $609 dollars. I’m so disappointed in that experience. Feels like a hustle and clearly they were not concerned with us coming back. Also, too Was dated, and we awoke to sewer noise coming up through the bathroom drain every morning. Sounded like a Leviathan. Stay at a Marriott - avoid this Sandos hustle. Note: I spoke with them and emailed higher management. I really gave them the opportunity to avoid the negative review. They seem desperate to keep the overcharge. Bummer. "

"El staff del área de alberca no es muy amable, y las mujeres que amenizan no usan un lenguaje adecuado para familias."

"Such a nice environment! "