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Crowne Plaza Melbourne, an IHG Hotel

Photo gallery for Crowne Plaza Melbourne, an IHG Hotel

Primary image
Outdoor pool, free cabanas, sun loungers
View from room
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Crowne Plaza Melbourne, an IHG Hotel

Crowne Plaza Melbourne, an IHG Hotel

4.5 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Map
3008, VIC, Docklands, 1-5 Spencer Street

Explore the area

  • Popular LocationMelbourne Convention and Exhibition Centre3 min walk
  • Popular LocationCrown Casino and Entertainment Complex4 min walk
  • Popular LocationBourke Street Mall20 min walk
  • AirportMelbourne, VIC (MEL-Tullamarine)24 min drive

Choose dates to view prices

About this area

Melbourne

Crowne Plaza Melbourne, an IHG Hotel is located in Melbourne Central Business District, a neighborhood in Melbourne, and is in the entertainment district and on a river. DFO South Wharf and Bourke Street Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Royal Botanic Gardens. Check out an event or a game at Marvel Stadium, and consider making time for SEA LIFE Melbourne, a top attraction not to be missed.
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Map

What's nearby

  • Melbourne Convention and Exhibition Centre - 3 min walk
  • Crown Casino and Entertainment Complex - 4 min walk
  • SEA LIFE Melbourne - 5 min walk
  • DFO South Wharf - 11 min walk
  • Bourke Street Mall - 20 min walk

Getting around

  • Southern Cross Station - 8 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Airport (MEL) - 24 min drive

About this property

Crowne Plaza Melbourne, an IHG Hotel

Luxury Melbourne hotel in Melbourne Central Business District, walk to Crown Casino and Entertainment Complex
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite. All 432 soundproofed rooms feature free WiFi and minibars. Conveniences include refrigerators and coffee makers, and guests will appreciate thoughtful touches like espresso makers and bathrobes.
Crowne Plaza Melbourne, an IHG Hotel offers 432 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (AUD 17 per night; includes in/out privileges)
  • Valet parking on site (surcharge; includes in/out privileges)
  • Offsite parking within 984 ft (AUD 17 per night); discounts available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:00 AM–noon on weekends: AUD 38 for adults and AUD 24 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Hindi
  • Spanish
  • Thai

Business services

  • Conference center
  • Coworking space
  • Meeting rooms - 10

Outdoors

  • Free pool cabanas
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2020

Restaurants on site

  • Yugo Restaurant
  • Dive Bar
  • Pow Wow

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 3:00 PM - 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 38 for adults and AUD 24 for children (approximately)
  • Self parking fee: AUD 17 per night (in/out privileges)
  • Nearby parking fee: AUD 17 per night (984 ft away)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel
Crowne Plaza Melbourne
Crowne Plaza Melbourne, An Ihg
Crowne Plaza Melbourne an IHG Hotel
Crowne Plaza Melbourne, an IHG Hotel Hotel
Crowne Plaza Melbourne, an IHG Hotel Docklands
Crowne Plaza Melbourne, an IHG Hotel Hotel Docklands

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 470 out of 943 reviews
5 - Excellent 50%
Rating 4 - Good. 310 out of 943 reviews
4 - Good 33%
Rating 3 - Okay. 93 out of 943 reviews
3 - Okay 10%
Rating 2 - Poor. 42 out of 943 reviews
2 - Poor 4%
Rating 1 - Terrible. 28 out of 943 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and Cleanliness and the location
Stayed 2 nights in May 2022

4/5 Good

Traveled with family
Liked: Staff & service
Disliked: Amenities
It’s a big hotel so it should have a big resto. Amenities not presented or advised/offered properly at check-in (wifi, mini-bar). Study chair should be replaced as it is dirty. Call Centre is not fully trained to handle/transfer calls - called 4x to request for early check-in but unsuccessful each time, call dropping off, front desknhanging up, 15 min wait each time
Stayed 2 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy walking and it was so easy to leave the hotel and explore at our leisure.What a great place to stay.So close to everything.The room was comfortable and well serviced.You let reception know you went out and your room was serviced before you headed back.What sense.
Stayed 4 nights in May 2022

4/5 Good

Traveled with family
Liked: Staff & service, amenities
The area was close to almost everything. Our view from our room was very nice. Room was ok for a 1 night stay. Bed and pillow was comfortable. Room itself was ok. Carpets need upgrades , Or need to be clean properly. Pool was a plus though.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with awesome views. Service from staff was fantastic. Concierge guys were really helpful.
Stayed 3 nights in May 2022