2/10 (非常に不満)
Penny
2025 年 10 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Disappointed and Disturbed by Our Stay
We booked two rooms at the Super 8 for a two-night stay, but unfortunately, our experience was deeply unsettling. On the second night, we discovered live cockroaches in the bathtub, a large spider on the wall near the bed, and several dead cockroaches in the corners of both rooms. The overall cleanliness of the hotel was poor, and the conditions felt unsanitary.
We are from Springfield, IL, and after finding bugs and spiders in both rooms, we felt we could no longer stay. At 11:30 PM, we packed up and drove six hours back home because we were uncomfortable and concerned about hygiene.
I attempted to speak with the manager about these issues, but he avoided me for two days. Eventually, I sent an email requesting a refund for both nights and both rooms—a total of $291.00. I was only refunded for one night for both rooms, which felt unfair given the circumstances.
This review reflects my personal experience. If you're considering booking this hotel, I strongly recommend doing so with caution.
Penny
2025 年 10 月に 2 泊滞在