Dear Mr. Emmanuel P, Greetings from Ascott Makati! Thank you for sharing your feedback. We’re glad you enjoyed the suites and found our staff friendly and nice. However, we apologize for the challenges you experienced with our food and beverage service and the dining area air conditioning. Your comments are valuable to us, and we will address these issues to improve our services. We hope to welcome you back in the future for an even better experience. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Mr. Benvenuto, Greetings from Ascott Makati! Thank you for taking the time to share your feedback and rating. We’re pleased to know that you enjoyed your stay overall. We understand that traffic in the vicinity can be challenging, and we appreciate your patience with this aspect. Despite the traffic, we hope our convenient location and services met your expectations. We look forward to welcoming you back in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Ms. Berlinda, Greetings from Ascott Makati! Thank you for the wonderful feedback. We’re delighted to hear that you and your family had a great stay and found our place clean. We look forward to welcoming you back soon. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Mr. Dale, Greetings from Ascott Makati! Thank you for sharing your detailed feedback. We’re delighted to hear that you appreciated our unique check-in/check-out experience and found our restaurant service exceptional. Your comments on the swimming pool and hot tub facilities are also much appreciated. We apologize for the inconveniences you encountered, particularly with the bed and waiting time at the reception. Rest assured, your feedback on the bed comfort and shower temperature will be addressed as we continuously strive to improve our guests’ experiences. We’re also working on better availability of menu items and enhancing the breakfast buffet value. We regret that you have met some concerns during your stay, but we still hope you might consider giving us another chance in the future. Your comfort is our priority, and we’d love the opportunity to make your next stay more comfortable. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Mr. Larry, Greetings from Ascott Makati! Thank you for the 5-star rating. We’re delighted to know you enjoyed your stay with us. Your positive feedback means a lot, and we look forward to hosting you again soon. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Mr./Ms. Quoc, Greetings from Ascott Makati! Thank you for taking the time to rate us. We’re thrilled to know that you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Ms. Anna, Greetings from Ascott Makati! Thank you very much for the perfect rating. We’re delighted to hear that you had such an excellent experience during your stay with us. If there’s anything else we can do to make your next visit even better, please feel free to let us know. We can’t wait to welcome you back for another fantastic stay. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Mr. Graham, Greetings from Ascott Makati! Thank you for sharing your feedback with us. We’re delighted to hear that our hotel met your requirements perfectly. Should you have any further feedback or if there’s anything we can do to enhance your future stays, please feel free to reach out to us. Please know that your satisfaction is our top priority. Looking forward to welcoming you back soon! Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Ms. Otanes,Greetings from Ascott Makati!Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you find our staff friendly and our rooms meet your expectations. Your comfort and satisfaction are our topmost priorities. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Wela MoralesSupervisor, Guest Service

Dear Mr. Sicat,Greetings from Ascott Makati!Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to receive your 5 out of 5 rating. Your feedback is truly appreciated and we are looking forward to welcoming you back home in Ascott Makati.Sincerely,Wella MoralesSupervisor, Guest Service

Dear Mr. John, Greetings from Ascott Makati! Thank you for sharing your wonderful review. We’re thrilled to know that you had a perfect stay with us and that our staff’s friendliness and hospitality made a positive impression on you. It’s great to know that you enjoyed our breakfast buffet and found our location convenient for shopping. We’re delighted that you found our rooms spacious and quiet, providing the perfect environment for your stay. We can’t wait to welcome you back for another excellent experience in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Ms. Julie, Greetings from Ascott Makati! Thank you for sharing your feedback with us. We’re delighted to hear that you had a great overall experience during your stay. However, we apologize for any inconvenience caused by the cleanliness of the shower. Rest assured, we will address this with our housekeeping team to ensure that such issues are promptly rectified. We appreciate your valuable feedback as it helps us improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Mr. Herbert, Greetings from Ascott Makati! Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our 3-bedroom accommodation to your liking. Your satisfaction is our top priority, and we’re glad to know that you enjoyed your overall stay. If there’s anything specific you feel we could improve upon to earn that extra star, please feel free to share your thoughts with us. We’re always looking for ways to enhance the guest experience. We hope to have the opportunity to welcome you back for another great stay in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Ms. Lorna,Greetings from Ascott Makati!Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found the courtesy of our staff. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Should you need further assistance, please do not hesitate to contact us.Best regards,Wella MoralesSupervisor,Guest Service

Dear Ms. Alma Beth, Greetings from Ascott Makati! Thank you for your positive feedback. We’re thrilled to hear that you enjoyed our great location and excellent service. Your kind words motivate us to continue delivering exceptional experiences to all our guests. We look forward to having the pleasure of hosting you again in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Ms. Ester,Greetings from Ascott Makati!Thank you for your kind words. We’re thrilled to hear that our staff, especially Jake and Kenneth, left a positive impression on you with their helpful and courteous service. It’s fantastic to know that you enjoyed our convenient location.We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay in the future.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Mr. William,Greetings from Ascott Makati!Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful experience during your recent stay.We appreciate your compliments on our fast check-in, helpful staff, clean rooms, and convenient location.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there is anything we can do to make your next visit even more memorable, please don’t hesitate to let us know.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Ms. Eunice Raganit,Greetings from Ascott Makati!Thank you for sharing your feedback about your recent stay with us. We are so glad that you appreciate how helpful our team members are and how strategic our location is being to close to everything.Please know that we are looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Ms. Maricar,Greetings from Ascott Makati!Thank you very much for your fantastic feedback. We are delighted to learn that you found our hotel to be a great place to stay, offering spacious suites at reasonable prices. It’s heartening to know that our friendly staff, delicious food, convenient location, and well-maintained facilities contributed to making your stay memorable. Your recommendation means a lot to us, and we can’t wait to welcome you back for another exceptional experience.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Ms. Welda,Greetings from Ascott Makati!Thank you for taking the time to give us a 10 out of 10 rating. We value all input from our guests. Should there be any specific area you think we could improve, please do let us know.Should you need further assistance, please do not hesitate to contact us.Best regards,Wella MoralesSupervisor, Guest Service

Dear Ms. Loida,Greetings from Ascott Makati!Thank you for taking the time to share your experience with us. We are pleased to know that you had a comfortable stay and our friendly staff attended to your needs and requests. It is glad to know as well that our location fits your convenience being in the heart of Ayala Makati. Thank you for bringing to our attention the condition of our carpets and drapes. Allow us to raise this with our management for proper handling.We are thrilled to hear your feedback and it is indeed appreciated. We are looking forward to serving you again here in Ascott Makati.Should you need further assistance, please do not hesitate to contact us.Best regards,Wella MoralesSuperviosr, Guest Service

Dear Ms. Teffany,Greetings from Ascott Makati!Thank you for taking the time to provide your feedback about your recent stay with us. We are so glad that we were able to provide a delightful 10 out of 10 stay experience, which will be a wonderful feedback to share to the entire team.Please know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Valued Guest,Greetings from Ascott Makati!Thank you for choosing to stay with us and for taking the time to provide to rate us. We are glad that you had a positive experience overall during your stay.If there are any specific areas you believe we can enhance to elevate your experience to a perfect 10, please do not hesitate to let us know. Your satisfaction is our top priority, and we are committed to delivering exceptional service.We hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Mr. Isagani,Greetings from Ascott Makati!Thank you for sending your feedback about your recent stay with us. We are so happy to know that you have enjoyed your stay and gave us a 5 out of 5 score.Please know that we are always looking forward for your return home in Ascott Makati.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Tasos,Greetings from Ascott Makati!Thank you for taking time to provide your feedback with us. We are very sad to know that we fell short of your expectations. Please be assured that we are always committed to improve our services.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Valued Guest,Greetings from Ascott Makati!Thank you very much for letting us know how your recent stay with us went. We are so glad that to know that your overall stay was amazing. As for your feedback about the amenity and facility maintenance and accommodating requests, rest assured that we, the management, will look into this seriously and necessary steps will be taken so you will not experience the same on your next visit.We are already looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Marris,Greetings from Ascott Makati!Thank you for providing your thoughts about your recent stay with us. We are truly happy that you considered Ascott as an overall great place to stay. Please know that we are already looking into your room for pest control so you will not experience the same next time.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Loida,Greetings from Ascott Makati!Thank you for sharing your feedback with us and we are truly glad to make your stay a perfect 10. We would love to hear more your thoughts to further our improvement.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Reginald,Greetings from Ascott Makati!Thank you for sharing your feedback with us. We are glad to know that we were able to give a perfect 10 score during this recent stay.Please know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Ms. Alexandria,Thank you for taking the time to rate us. We are happy to know that you had a positive experience with us. We value all input from our guests. If there's anything specific you think we could improve, please do let us know. We are looking forward to welcoming you again.Sincerely,Wella MoralesSupervisor, Guest ServiceAscott Makati

Dear Mr. Jason,Greetings from Ascott Makati!Thank you very much for sharing your thoughts about your recent stay with us. We are so thrilled that your felt at home, you liked our spacious apartment and it amenities especially the washer and dryer. On the other hand, please note that we will take your feedback about the cable and bathtub seriously. There will be steps to take and give our best in our capacity to resolve the concerns.Please know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Ms. Angel,Greetings from Ascott Makati!Thank you for taking the time to share your feedback and for choosing us for your stay. We’re delighted to see that you enjoyed your experience, and we truly appreciate your positive rating.If there are specific areas where we can further enhance your next stay or if you have any suggestions, please don’t hesitate to let us know. We value your input and strive to make every guest’s experience exceptional.We look forward to welcoming you back and ensuring an even more enjoyable stay on your next visit.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Ms. Maria Cecilia,Greetings from Ascott Makati!Thank you so much for your excellent 5-star rating. We’re thrilled to learn that you had a wonderful experience during your stay with us.Our team strives to provide the highest level of service and ensure that every aspect of your stay is memorable. Your positive feedback encourages us to continue delivering exceptional hospitality.We look forward to the pleasure of hosting you again on your future visits.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Mr. Antonio,Greetings from Ascott Makati!Thank you for taking the time to share your feedback with us. We appreciate your valuable input about the TV stations and air conditioner settings.We apologize for any inconvenience you experienced during your stay. Your comments have been shared with the department concerned, and we will address these issues promptly to enhance the overall guest experience. We value your feedback, and it serves as a crucial tool for continuous improvement. Should your travels bring you back in the area, we would be delighted to welcome you again and provide a more memorable stay.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Ms. Jennifer,Greetings from Ascott Makati!Thank you very much for sharing your thoughts about your recent stay with us. We are so glad that we were able to let you enjoy your stay with us. We appreciate that you liked how clean the hotel is, friendly and accommodating staff. We are also glad that you enjoyed your daily breakfast and liked how we are situated in a mall. As for the lapse in the information provided to you by the online booking platform, trust that we will do steps to avoid the same from happening again.Please know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Mr. Joel,Greetings from Ascott Makati!Thank you very much for sharing your score about your recent stay with us. We would be more glad to know your thoughts how we did to make your stay an "8", which makes us so happy that we were able to provide you an excellent stay.Please know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Ms. Rose,Greetings from Ascott Makati!We would like to sincerely thank you for the perfect 10 out of 10 rating. We’re delighted to know that your experience with us met or exceeded your expectations. Your positive feedback means the world to us, and we look forward to welcoming you back for another outstanding stay.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Mr. Akbar,Greetings from Ascott Makati!We would like to extend our heartfelt gratitude for the fantastic rating. We’re thrilled to learn that your experience with us was exceptional. Your positive feedback is greatly appreciated, and we can’t wait to welcome you back for another outstanding stay.Sincerely,Vanessa Marie BruselasAssistant Guest Service ManagerAscott Makati

Dear Mr. Kenneth,Greetings from Ascott Makati!Thank you so much for taking the time to share your experience about your recent stay with us. We are so glad to see this and would appreciate more if you can share your thoughts so we would know were to improve and make your next stay a perfect "5".Further, please always know that we are looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear J Tolentino,Greetings from Ascott Makati!Thank you very much for taking the time to share your experience about your recent stay with us. We greatly appreciate how you highlighted our main selling point which is the location. As for the room, guest facilities, amenities, and limited food variety in the restaurant, you are assured that we will take these seriously and necessary steps will be taken to resolve these concerns.Once again, thank you for sharing your feedback as this will truly help us improve our products and services so we can provide you with a delightful experience next time.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Mr. Philip,Greetings from Ascott Makati!Thank you for sharing your experience about your recent stay with us. We are so thrilled to know that we were able let you be delighted with a perfect "10" guest experience.Please know that we are always looking forward for your return at your home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Ms. Anna, Greetings from Ascott Makati!Thank you for the wonderful feedback! We’re delighted to hear that you enjoyed the service at the restaurant, with special mention to Armando and the rest of the crew. We also appreciate you acknowledging the wonderful service extended by Faith from housekeeping, our bell service, and the security. Your kind words will be shared to the entire team, and we look forward to providing you with more exceptional experiences in the future.Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati

Dear Mr./Ms. Pilarica, Greetings from Ascott Makati! A heartfelt thank you for the 5-star rating you have given us. We’re glad that your experience with us was top-notch. Your feedback is truly appreciated, and we can’t wait to welcome you back for another wonderful stay. Sincerely, Vanessa Marie Bruselas Asst. Manager, Guest Service

Dear Mr. Jack, Greetings from Ascott Makati! We would like to thank you for the perfect 5-star rating. We’re thrilled to know that your experience with us met or exceeded your expectations. Your feedback is truly appreciated, and we look forward to the pleasure of hosting you again for another outstanding stay. Sincerely, Vanessa Marie Bruselas Asst. Manager, Guest Service

Dear Rizza,Greetings from Ascott Makati!Thank you so much for taking the time to give your feedback about your recent stay with us. We are so happy to know that you enjoyed your stay but we would still want to know how we made your stay a perfect "5".Please know that we are always looking forward for your return home in Ascott Makati!Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Ms. Jennifer, Greetings from Ascott Makati! Thank you for taking the time to share your thoughts, and for your fantastic 4-star rating. We’re happy to know that you found Ascott to be a good place to stay in Makati. Your suggestion for room updates is truly appreciated, and we’re taking it to heart as we strive to enhance our accommodations. Your feedback is invaluable, and we look forward to the opportunity to welcome you back for a more memorable stay. Sincerely, Vanessa Marie Bruselas Asst. Manager, Guest Service

Dear Mr. Earl, Greetings from Ascott Makati! Thank you for the perfect 5-star rating! We’re delighted that your experience with us met your expectations. Your positive feedback means a lot to us, and we look forward to the pleasure of hosting you again for another wonderful stay. Sincerely, Vanessa Marie Bruselas, Assistant Guest Service Manager, Ascott Makati

Dear Mr. David,Greetings from Ascott Makati!Thank you for sharing your experience about your recent stay with us most especially for liking our location and esteemed team members. Further, we have taken note of your feedback about the renovation and, to consider providing more space for the restaurant. Rest assured that we will take this seriously and discuss with the entire team to resolve the concern so we can provide your next stay a 5 out of 5.We are truly grateful that you chose us to be your home away from home, which we look forward for your return.Sincerely,Joshua HueteAssistant Guest Service ManagerAscott Makati

Dear Mr. Donald Eric, Greetings from Ascott Makati! I want to express our sincerest gratitude for your recent 5-star rating and the kind words you shared about our property. Your feedback means the whole world to us, and we are happy to hear that you found our location to be favorable. We strive to provide a convenient and enjoyable experience for our guests, and it’s truly rewarding to know that we’ve met your expectations. Thank you once again for choosing us, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future. Sincerely, Vanessa Marie Bruselas Asst. Manager, Guest Service

Dear Ms. Eunice, Greetings from Ascott Makati!Thank you for the 5-star rating! We're thrilled to hear that our staff's warm greetings made your stay extra special. It warms our hearts to know that our Filipino cuisine brought back fond memories of home for you.We look forward to welcoming you back for more heartwarming experiences on your next visit.Sincerely,Vanessa Marie BruselasAsst. Guest Service ManagerGuest Service