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Crisol Vía Castellana

4.0 star property
Madrid's vibrant city life unfolds at this well-positioned hotel near Santiago Bernabéu Stadium, offering modern comforts and convenient access to local attractions

Choose dates to view prices

Crisol Vía Castellana places travelers in central Madrid near Plaza de Castilla. After exploring, guests enjoy practical amenities like dry cleaning, on-site car rentals, and a business center. Free WiFi is standard in all rooms.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually furnished, desk

Classic Room

8.4 out of 10
Very good
(28 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room

Executive Room | Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double room with extra bed

Minibar, in-room safe, individually furnished, desk

Double room with extra bed

  • City view
  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Familiar Room

Minibar, in-room safe, individually furnished, desk

Familiar Room

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Located in Chamartín neighborhood, Crisol Vía Castellana is connected to the convention center. National Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
28046, Madrid, Madrid, Paseo de la Castellana, 220

What's nearby

  • Paseo de la Castellana
    Paseo de la Castellana
    1 min walk - 0.0 km
  • Azca Financial District
    Azca Financial District
    1 min walk - 0.0 km
  • La Concha beach in autumn day at San Sebastian. Spain
    Gate of Europe
    2 min walk - 0.2 km
  • Plaza de Castilla
    Plaza de Castilla
    3 min walk - 0.3 km
  • Bernabéu Stadium
    Bernabéu Stadium
    3 min drive - 1.8 km

Getting around

  • Plaza de Castilla Station
    4 min walk
  • Madrid (XTI-Chamartin Train Station)
    9 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    12 min drive

Restaurants

  • Faborit
    2 min walk
  • Asador de Aranda
    4 min walk
  • Popeyes Louisiana Kitchen
    5 min walk
  • Machico
    4 min walk
  • Cafetería Solaire
    2 min walk

About this property

Crisol Vía Castellana

  • Upscale hotel near Plaza de Castilla
  • Dry cleaning/laundry services, car rentals on site, and a business center are just a few of the amenities provided at Crisol Vía Castellana. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • Buffet breakfast (surcharge), self parking (surcharge), and tour/ticket assistance
    • A front-desk safe, a ballroom, and meeting rooms
    • Multilingual staff, luggage storage, and an elevator
    • Guest reviews say great things about the location
  • Room features
  • All 228 individually furnished rooms feature comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
  • Other amenities include:
    • Reusable coffee/tea filters, recycling, and LED light bulbs
    • Eco-friendly toiletries and hair dryers
    • Eco-friendly cleaning products, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 21 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 12 per person

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,315 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1993
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 12 per person
  • Covered self parking fee: EUR 21 per day
  • Rollaway bed fee: EUR 40.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses some solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Crisol Vía Castellana pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 21 per day.

What time is check-in at Crisol Vía Castellana?

Check-in start time: 2 PM; Check-in end time: 6 PM.

What time is check-out at Crisol Vía Castellana?

Check-out is at noon.

Where is Crisol Vía Castellana located?

Located in Chamartín, this hotel is within 1 mi (2 km) of Paseo de la Castellana, Bernabéu Stadium, and Plaza de Castilla. Azca Financial District and Gate of Europe are just steps away. Plaza de Castilla Station is only a 4-minute walk and Ventilla Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crisol Vía Castellana Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 324 out of 887 reviews
Rating 8 - Good. 374 out of 887 reviews
Rating 6 - Okay. 125 out of 887 reviews
Rating 4 - Poor. 39 out of 887 reviews
Rating 2 - Terrible. 25 out of 887 reviews

Reviews

Verified

10/10 Excellent

Loyda Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Excelente
Stayed 2 nights in Dec 2024
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
El personal necesita que le expiquen como tratar a los clientes
Stayed 1 night in Dec 2024
Verified

8/10 Good

Pilar

Liked: Cleanliness, staff & service, amenities
Algo antiguo pero ya lo cierran para reformar.Contratamos y pagamos media pensión con cena y no tenían servicios de cena. Ni Expedia ni el hotel nos avisaron.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Maxime

Liked: Cleanliness, staff & service, room comfort

Liked it!

Overall good experience. Just no coffee machine in the room and the furniture is quite old. But the bed was enormous and ultra comfortable! The location is very good, right in front of the world famous twin towers. Great connection by buses and trains with the city center etc. Takes about 30 mins to reach prime locations.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Older than expected

The room was much older than expected, the pictures must be of some years ago. Some pieces of furniture were really old and in bad shape. However the bed was comfortable. Disappointing in a 4 stars hotel not to find a bottle of water (neither in the fridge), a kettle or a coffee machine. Overall it was a good stay, but it can be certainly improved.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

KAYODE

Liked: Cleanliness, staff & service
Ok rooms, facilities and food. Pretty average for 4 star
Stayed 4 nights in Nov 2024
Verified

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is rare to find now days a places that gives you good service at a reasonable prices.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cama muy comfortable
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Dolly

Disliked: Amenities, property conditions & facilities
Lamentablemente encontré muebles deteriorados, y puerta de baño en muy mal estado, NO tiene puerta de ducha. El colchón NO es comodo, y a pesar q pedí una king size, me pusieron 2 colchones juntos. Sin embargo el personal de Recepcion fueron muy atentos !
Stayed 4 nights in Oct 2024
Verified

2/10 Terrible

Duncan

Disliked: Cleanliness, amenities, property conditions & facilities
this hotel is stuck in the 1960's.. its not a 4 star Hotel at all. e.g. no bottled water in the room shower system that has a mind of its own running arctic cold to sun inferno in a split second bed is uncomfortable and room smells of 'old' musty'. I would avoid. Even the Hotel (as per attached photo) it seems is saying it should ONLY be a 2 star and not a 4 star rating !!!!
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Nadia

Liked: Cleanliness, staff & service
Cross the street from bus terminal Very very noisy Rooms - are clean but your can hear everything through the walls
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Charmartin Train Station. Clean and comfortable rooms and very nice staff.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Ana María Rodríguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Aug 2024
Verified

8/10 Good

barry

Liked: Staff & service, room comfort
Very convenient from train station & near to metro. Good breakfast clean room. Decor a little dated. Good value though.
Stayed 1 night in Jun 2024
Verified

6/10 Okay

Paula

Liked: Cleanliness
La habitación da a una carretera muy transitada y no tiene nada de insonorización, la cama es amplia pero no demasiado cómoda. Al poco de llegar teníamos sed y nos encontramos que el mini bar estaba vacío ,llamé al room service y pedí dos cocacolas , tras 20min nadie venía así que volví a llamar y me dicen ah vale y me cuelgan, pasaron otros 15min así que decidí bajar y me dijeron que ya habían enviado a alguien, volví a subir y hasta otros pesados 10min no vino otra chica con las dos cocacolas calientes…a las tres trabajadoras con las que hablé les dije que el mini bar estaba vacío y me dijeron que iban a avisar pues finalmente nunca vino nadie a traer algo. Por lo que finalmente salí del hotel a comprar yo misma ya que el bar lo tienen cerrado .Al dejar la habitación por la mañana fui dispuesta a pagar las dos cocacolas y la chica me pregunta si hemos consumido algo más del minibar y le digo pero si hablé con tres personas que estaba vacío y me miró con cara rara como si yo mintiese. Por lo demás ,el baño se veía bastante limpio . Lo único que los pasillos los tienen bastante descuidados el olor era extraño cuando caminabas por ellos.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos 2 días alojados y todo súper bien , habitaciones amplias , parking , la única pega que la cama de matrimonio un poquito incomoda. Por lo demás todo muy bien
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Thelma

Liked: Staff & service
Good for the money. Not a great hotel. Very old and the bed uncomfortable.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

Natalia

Disliked: Property conditions & facilities
El hotel está bien ubicado, le hace falta un poco de reforma los baños y la moqueta del pasillo huele mal.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing in the hotel. We don’t speak Spanish and they gave us their full effort to communicate with us. We asked for suggestions being first time travellers and they gave us brochures and looked activities up for us and the availability. The cleaners came through daily they are amazing. Location is good to walk to lots of local restaurants. Would definitely stay here again.
Stayed 3 nights in Jun 2024
Verified

2/10 Terrible

Abraham

Liked: Staff & service
La foto de lo que reserve no coincide con la habitación que me ofrecieron, el cuarto era muy pequeño por eso le doy una mala evaluación al no cumplir con las expectativas de lo que me ofreció Expedia
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Armando Rene

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Excelente propiedad, muy bien cuidada, muy limpia, frente a una estacion de metro y autobuses, centrica, excelente.... Solo , el personal del front desk muy grotesto, nada servicial, le pregunte sobre relojes de lujo quevenden en la recepcion y no saben ni tiene informacion... pero al final la comodidad es buena ...
Stayed 3 nights in May 2024
Verified

6/10 Okay

Kjellaug

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great location and staff, poor sleep quality

Excellent location, good sized room, nice and clean. Good bed, but unfortunately I didn’t sleep much. First I thought the noice came from underground trains, but as the noice was very frequent, I found that a bit strange. I then realized it was the elevator which made a lot of sound everytime it was in use - which was most of the night. Everytime I dozed off, I was awaken again
Stayed 1 night in May 2024
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

No es un hotel de 4 estrellas

El hotel no tiene la calidad que pretende ofrecer. No está acla altura de un hotel 4 estrellas. La habitaciones y pisos están en muy mal estado. No hacen los mantenimientos correspondientes para ofrecer un hotel de calidad y del precio que tiene. Ojalá tomarán nota porque la ubicación es buena.
Stayed 3 nights in Feb 2024
Verified

6/10 Okay

Orlando Herrera

Liked: Cleanliness, staff & service, amenities
Todo bien, el desayuno excelente. Las habitaciones un poco anticuadas y pequeñas
Stayed 8 nights in Apr 2024
Verified

10/10 Excellent

Wiin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien en el lugar, inclusive quise tomar más días pero estaba a tope y ya no pude hacerlo, sin duda regreso, cumple su función completamente.
Stayed 2 nights in Apr 2024