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One of the best experiences we have had traveling! Every detail was perfect and the staff were friendly, attentive and accommodating. I cannot say enough good things about the Reserve- bests Ritz, St Regis and Four Seasons for customer service:-)

This was my second time staying at Cliff bay and it was even more exceptional than the first. The have very low employee turnover so you are remembered which was very nice:-) The food is world class and the accommodations were amazing, I am already planning my next visit!!!

My husband and I stayed four nights and had a very positive experience. The staff was unfailingly friendly and helpful and allowed us to check in early. The hotel has a low density in terms of number of rooms and a relaxing atmosphere was prevalent. The breakfast buffet (included in price) was excellent and provided a good variety of good quality choices. The pool, while outdoors, was heated sufficiently to allow a swim even when the temperature was on the chilly side. The room was clean...

Everyone was very good about helping us. Really appreciated that everyone spoke English. Rooms were great..

The property was gorgeous and in a great central location. Their breakfast was superior and the rooms were very tidy and spacious. We would stay there again.

The level of service, courtesy and kindness demonstrated by the staff was the best I have ever experienced anywhere! The facilities were lovely, very clean, and spacious. Food in all four restaurants was excellent (especially the Med) with great variety and quality. And we loved the breakfasts! I would return in a heartbeat.

Clean and quiet with a beautiful view of the ocean. You get access to multiple on-site pools. The breakfast is good and the Thursday night BBQ is excellent.

The best accommodating staff, amenities, large comfortable room and great restaurant. We will be back soon.

People need to know that they have to bring swimming shoes to go swimming on the beach. It is rocky and sharp.

Very nice

It was a good decision chooosing to stay out of the City of Funchal and stay at this charming hotel with tranquil atmosphere that i feel well rested during my 4 night stay. The Staff were very friendly especially at the Restaurant, clean and spacious room, comfy bed, and it's also a big plus with Restaurant: serving good and traditional food. The breakfast buffet offers good choices of fresh fruits, fresh bread sortiments, home-made jam and their tasty omelet is never to miss. Some points for...

The rooms were clean . The vie and location were excellent .

The staff was amazing, and so responsive to any question I had or anything that I needed. I loved the property. It was beautiful with stunning views of the water and the natural pools. Every room is ocean front in the views were amazing my favorite part of the trip was the incredible breakfast Buffet each morning, the amount type and quality of food that was served was unmatched. I just can’t talk about the breakfast enough lol. I also had a spa service which was so relaxing and felt so good and...

I really really enjoyed my stay. Hotel was clean and quiet and served my needs perfectly. Hotel staff was able to arrange for a rental car for me when I arrived to the hotel. Free parking was very limited but, I was always able to find paid street parking not far from the hotel. So not really a big deal. The hotel staff are superb. A special acknowledgement to Barbara Gomez who is so kind, professional, always had a smile on her face and offered great suggestions for things to do in Madeira...

Our stay here totally exceeded expectations! The grounds are gorgeous and the room was enormous compared to the other hotels we stayed at in Lisbon and Porto. The staff were incredibly sweet and accommodating. The kitchenette in the room was such a welcome surprise. We were able to cook a nice dinner one evening that we enjoyed on the patio overlooking downtown Funchal. Definitely hit the breakfast for 12 euros at least once. It was charming and delicious.

What's to say? It was excellent in every aspect!