2/10 (非常に不満)
Tarek El
2025 年 7 月 23 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Be aware if you are booking for a family of 4 people. This hotel will charge you for the family room and never provide you such thing. You will get 2 separate rooms and your minor children will be staying alone unless you split up your family one parent with each child. This is what happened to us. I contacted Expedia and they said there is nothing they could do. My advice is book somewhere else that actually provides you the room you paid for and not double book people for maximum profit and leave you to deal with your losses as well as ruin your time with your family by separating you into different rooms. I would give zero stars if that was an option. Also worst ever customer service of my life. I wish Expedia would choose more honest partners, first time having an issue like this, and being told sorry there is nothing we can do.
Tarek El
2025 年 7 月に 6 泊滞在