「Although the room interior and amenities is superb, some supplies are lacking like no hair dryer, no spare toilet papers and the provided shower gel in the bathroom seems like it was diluted. Also lack of overnight staff especially housekeeping. Overall, this hotel is very clean and has very courteous staff. 」
"I had a great stay here. The hotel was very clean, and the room was comfortable and easy to use. The outdoor pool had a nice resort feel, which was a highlight of the stay 👍.
On the downside, poolside food service was quite slow, and although ice cream was listed on the menu, it wasn’t available, which was a bit disappointing. The shower also never really got hot – during the rainy season when it was a bit chilly, I wished for higher water temperature.
Breakfast was excellent with a huge buffet and a live omelet station. Check-in, however, took a very long time as the line was quite big.
One thing that really impressed me was the staff. Because of the security check, I had to leave my Bluetooth speaker at the entrance and forgot to pick it up before leaving for the airport. When I called, they actually brought it all the way to me at the airport! I was so grateful for their kindness.
Overall, a very pleasant stay with warm and attentive service.
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"We were able to listen to live music while eating and drinking at the hotel event. It was great. They responded to my request.
I think the hotel is wonderful planning such an event."
"This is a good value hotel. There's a small shopping mall nearby, so you can get just about anything you need. Using the Grab app makes transportation easy, but it took me two hours to get from the airport to the hotel. My wallet was stolen at a nearby convenience store."
