Lucca Historical Center Vacations from ￥296,776

Great relaxing atmosphere with very friendly service

Room was great, super clean and roomy. Staff awesome and the rooftop bar with view of the city made the stay all the more memorable!

The best part of this hotel is the location. It is literally opposite the train station. There’s a Five Guys across the road and a good restaurant just steps away. The hotel is old but fairly well maintained. The toilet is really large and the room itself is quite a decent size. Water pressure in the shower was weak however. The main attractions are within walking distance as is shopping. I would not mind staying here again if the price is good.

We enjoyed our stay at Hotel Caravaggio. The location was excellent with a lovely large park in front of the hotel and only 8-10 minutes from the duomo and 6 minute walk from the T2 tram which takes you to the airport. We enjoyed all the surrounding small businesses- shops, cafes, restaurants, etc. The AC worked beautifully and the staff was very helpful. They made great recommendations to us.

ALERT! Manager will try to deny this review as he said to us when leaving - THE POOL. Nice view and pool but we had to get our own towels from a bag. We had to clean chairs off of food/cigs & towels after waiting patiently for help. The one pool employee was never proactive. Also BEWARE, the hotel rents out the pool to outside parties so you may be left without anywhere to sit or get service which happened to us on July 21st. THE ROOM, is in high need of renovations. Dirty, bugs, ants everywhere and AC doesn't work, WiFi is very weak or lost, Cell network is minimal. THE FOOD, Pool = terrible Breakfast= below average Dinner = overpriced buffet only THE SERVICE: We cut trip short for family emergency by 2 days. Paid directly with hotel on arrival but booked through Expedia. Hotel takes full £ up front. They refused to refund last 2 nights despite 48hrs notice of us leaving. Explaining our tragedy asking the manager he only offered one night if: 1. Expedia called him and we gave our bank account details as he wouldn't refund back to original CC. 2. He said Expedia is the customer and not us?? TRANSPORTATION: it's a 17-25 euro cost each way by taxi to get into town or 40 minute risky walk-no Uber. HOUSE KEEPING: they make you return all keys to front desk before cleaning. Hotel is on the verge of bankruptcy it seems as you have to beg for the smallest things to be done. Overall, they lack staff and the customer service is very poor and slow. 1.5 stars at best